Summary
Skills
Work History
Education
Generic

Joshua Porter

sanbornton,New Hampshire

Summary

Dynamic professional with a strong background in operations oversight and customer service, notably as Owner/Operator at Porter Property Management. Proven ability to enhance customer satisfaction through strategic planning and effective communication. Skilled in equipment maintenance and emergency response, consistently achieving high-quality service delivery and operational efficiency.

Skills

  • Operations oversight
  • Strategic planning
  • Inventory management
  • Mechanical recoveries
  • Vendor negotiation
  • Preventative maintenance
  • Strong work ethic
  • Customer service
  • Equipment operation
  • Schedule management
  • Materials transport
  • Safe driving practices
  • Document management
  • Logistics planning
  • Mechanical tools
  • Attention to detail
  • Basic maintenance
  • Equipment maintenance
  • Emergency response

Work History

Owner/Operator

Porter Property Management.
Lakes Region, NH
06.2007 - 01.2015
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Maintenance of many lakefront seasonal residents in the lakes region.

Satellite Field Engineer.

Roberts Communications Network LLC.
Plymouth, NH
11.2009 - 01.2013
  • Managed installation and maintenance of telecommunications equipment in diverse environments.
  • Conducted site surveys to assess project requirements and ensure compliance with specifications.
  • Collaborated with cross-functional teams to troubleshoot issues and optimize system performance.
  • Developed technical documentation for procedures, enhancing team knowledge and operational efficiency.
  • Implemented process improvements that reduced downtime during installations and service calls.
  • Conducted thorough site assessments to identify potential hazards, ensuring a safe working environment for all personnel involved in field operations.
  • Develop and implement emergency response planning for teleport facilities.

Network Operations Center Supervisor

Roberts Communications Network LLC.
Plymouth, NH
11.2004 - 11.2009
  • Supervised daily operations of network monitoring team, ensuring optimal performance and uptime.
  • Coordinated incident response efforts, resolving network issues swiftly to minimize downtime.
  • Developed training programs for new staff, enhancing operational efficiency and service quality.
  • Implemented process improvements, streamlining workflows and reducing incident resolution time.

Education

No Degree - Graphic Design Printing Technology.

NHCTC
Laconia, NH

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