JOSHUA PROCHNOW
Overland Park ,KS
Summary
Proven leader with extensive experience in staff management and warehouse operations, notably at Hostess Brands where I enhanced team productivity and safety standards. Excel in coaching and mentoring, with a knack for implementing efficient time management strategies. Skilled in using Warehouse Management Systems and fostering teamwork, I drive operational excellence and continuous improvement.
Overview
14
14
years of professional experience
Work History
Operation Support Services Representative
Americo Financial Life & Annuity Insurance
Kansas City, MO
01.2024 - Current
- Open, sort, and deliver incoming mail, process incoming overnight packages
- Prepare and dispatch outgoing mail, process outgoing overnight packages
- Prep and scan incoming mail, process and remail returned mail
- Process associate-generated agent and policy holder correspondence for delivery
- Print and track outgoing checks to final disposition
- Process all errand requests
Trainer & Forklift Operator
Hostess Brands
Edgerton, Kansas
06.2021 - 12.2023
- Educated employees on proper use of organization's products and systems
- Conducted one-on-one coaching sessions with employees to develop their skills and knowledge
- Trained existing personnel on new or enhanced applications, products and job functions
- Provided feedback on employee performance during training sessions, offering constructive criticism when necessary
- Assessed individual performance levels to identify areas for improvement and create targeted training plans
- Maintained accurate records of all training activities, including attendance, evaluations and assessments.
Shipping Associate
Walmart DC
Ottawa, Kansas
10.2020 - 06.2021
- Collaborated with other departments to ensure timely order processing and delivery schedules were met
- Resolved issues related to incorrect invoices or damaged goods promptly and efficiently
- Followed up on incomplete orders until they were successfully delivered or resolved.
Lead
Oldcastle Infrastructure
Topeka, Kansas
10.2019 - 10.2020
06.2018 - 10.2019
- Delegated tasks to team members according to project requirements and employee strengths
- Mentored and coached team members to ensure successful performance
- Supervised the daily work of staff to ensure work prioritization and quality
- Enforced company policies while providing guidance and support as needed, revealing sound judgment and decision-making ability
- Coordinated with management to prioritize assignments based on current issues and business needs.
Family Childcare Provider
KK’s Tiny Tots
Topeka, KS
03.2016 - 06.2018
- Owned and operated childcare center with wife.
Lead, Front of the Line
Cargotec
Ottawa, KS
08.2010 - 02.2016
- Manage associates daily work, conduct policy deployment meetings, complete risk assessments, read blueprints, troubleshoot part shortages, use Sovelia, use LN system, as well as use Microsoft Word and Microsoft Excel
- Utilized effective time management skills during busy periods to ensure prompt service for all customers
- Identified ways to improve efficiency in operations and implemented process changes
- Created a spreadsheet using Excel to track quality defects on assembly line
Education
Associate in Science (A.S.) in Engineering -
Highland Community College
Highland, KS05.2002
Skills
- Business Ethics
- Basic Math Aptitude
- Warehouse Management Systems
- Time Management
- Staff Management
- Safety Standards
- Team Player
- Coaching and Mentoring
- Teamwork and Collaboration
References
References available upon request
Timeline
Operation Support Services Representative
Americo Financial Life & Annuity Insurance
01.2024 - Current
Trainer & Forklift Operator
Hostess Brands
06.2021 - 12.2023
Shipping Associate
Walmart DC
10.2020 - 06.2021
Lead
Oldcastle Infrastructure
10.2019 - 10.2020
06.2018 - 10.2019
Family Childcare Provider
KK’s Tiny Tots
03.2016 - 06.2018
Lead, Front of the Line
Cargotec
08.2010 - 02.2016
Associate in Science (A.S.) in Engineering -
Highland Community College