JOSHUA RADCLIFF
Philadelphia,PA
Summary
I'm a seasoned hospitality professional with a decade of experience in providing excellent customer service, creative problem solving, and have a dedication to building customer loyalty. I'm passionate about learning, have a love for the industry, and am committed to guest and company satisfaction.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
SFC Bars: Cantina Los Caballito
03.2024 - Current
- Handled cash accurately and prepared bank deposits
- Scheduled employees for shifts, taking into account customer foot traffic and employee strengths
- Motivated, trained, and assisted in the hiring of employees
- Monitored restaurant maintenance needs including, coordinating repairs and upgrades as necessary to keep operations running smoothly
- Oversaw the inventory management processes to maintain proper stock levels and minimize spoilage/waste
- Curated Social Media post daily to promote business
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and repeat business
Front of House Manager
SFC Bars: PHS Beer Garden/Blazerz Food Joint
04.2023 - 03.2024
- Adhered and trained staff and new hires to safe work practices, food safety regulations, and corporate guidelines
- Managed inventory to ensure both restaurant and beer garden were set for service
- Maintained positive team environment by encouraging teamwork and respect
- Promoted the opening of Blazers Food Joint for when the beer garden closed for the season by canvassing flyers and merchandise to local hotels, bars and restaurants
Patient Service Representative
Will's Eye Hospital
01.2021 - 04.2023
- Handled patient service inquiries in person, via telephone and through email.
- Maintained a positive and prompt work environment for the Optometrists, Ophthalmologists, and technicians
- Discerning patient's conditions, urgency, and disabilities when scheduling and interacting
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Bartender
Bud & Marylin's
12.2020 - 01.2021
- Maintained a spotless, fully stocked bar and kept it organized and supplied with bar essentials, garnishes, and liquor
- Mixed alcoholic and non-alcoholic drinks, cocktails, and other beverages as requested and in compliance with company standards and recipes
- Handled high-volume business, including weekends and holidays
Service Manager
Garces Group: Distrito
01.2018 - 01.2020
- Effectively managed team members to ensure sales goals are being carried out
- Resolved customer inquiries and issues
- Established standards for personnel performance and customer service
- Distributed the nightly sales reports to upper management
Server
Garces Group: 24 Wood-Fired Fare
01.2017 - 01.2018
- Responsible for training new hires and implementing high service standards
- Created a positive and inviting dining experience for all guests
- Performed basic cleaning tasks as needed or directed by the supervisor
Server
Outback Steakhouse
01.2016 - 01.2017
- Cultivated a positive and inviting dining experience for all guests
- Involved in all front of house responsibilities and food preparation in the kitchen
- Responsible for assisting customers in any way necessary and adhering to the overall function of the business
Education
Liberal Arts -
Community College of Philadelphia
Professional Writing -
High School for Creative and Performing Arts
01.2015
Skills
- Fluent in Toast, Aloha, and Rasi
- Proficient in Canva
- RAMP Certified
- Servsafe Manager Certified
- Self-Motivated
- Excellent Communicator
- Punctual
- Highly Charismatic and Hardworking
Timeline
Assistant General Manager
SFC Bars: Cantina Los Caballito
03.2024 - Current
Front of House Manager
SFC Bars: PHS Beer Garden/Blazerz Food Joint
04.2023 - 03.2024
Patient Service Representative
Will's Eye Hospital
01.2021 - 04.2023
Bartender
Bud & Marylin's
12.2020 - 01.2021
Service Manager
Garces Group: Distrito
01.2018 - 01.2020
Server
Garces Group: 24 Wood-Fired Fare
01.2017 - 01.2018
Server
Outback Steakhouse
01.2016 - 01.2017
Professional Writing -
High School for Creative and Performing Arts
Liberal Arts -
Community College of Philadelphia