Luis Miguel Devia
Miami,USA
Summary
Management professional with experience in luxury retail and high volume hospitality environments, bringing a strong foundation in recruitment, onboarding, training, employee relations, performance management, and team development. Recognized for building strong teams, fostering positive workplace cultures, and driving operational excellence through effective leadership and communication. Adaptable and people focused, I thrive in fast paced environments while maintaining the attention to detail required to deliver exceptional employee and customer experiences. Known for my positive attitude, dependability, and eagerness to learn, I lead with empathy, accountability, and a commitment to continuous growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Pura Vida Miami
11.2025 - Current
- Trained and coached employees on company standards and procedures.
- Resolved employee and guest concerns professionally.
- Monitored employee performance and operational execution.
- Managed inventory and maintained operational standards.
- Fostered a positive team culture through leadership and communication.
- Oversaw expo and supported multiple operational areas.
Manager
Piola Brickell
01.2025 - 11.2025
- Managed full cycle recruitment, including sourcing, interviewing, hiring, and onboarding employees.
- Conducted training programs to support employee development and performance.
- Led performance reviews, coaching conversations, and corrective action processes.
- Managed employee relations matters, including disciplinary actions and terminations.
- Oversaw staff scheduling, labor planning, and daily operations.
- Conducted hiring events and open houses to attract qualified candidates.
Team Captain
Bourbon & Branch Bar
01.2023 - 12.2024
- Led front of house operations in a high volume restaurant environment.
- Assisted with candidate interviews and hiring recommendations.
- Trained and onboarded new team members on company standards and procedures.
- Monitored team performance and supported daily operational needs.
- Prepared daily operational and sales reports for management.
- Managed cash handling, credit card reconciliation, and end of day closeout procedures.
Personal Stylist
Swarovski on 5th
09.2021 - 01.2023
- Delivered personalized client experiences in a luxury retail environment
- Built strong customer relationships through consultative selling
- Managed inventory and maintained merchandise presentation standards
- Conducted one on one consultations to assess client needs.
- Consistently achieved sales goals through product knowledge and customer service
Education
Bachelor of Arts - Emerging Media Technology
City Tech
New York, NY01.2024
Skills
Toast Resy
Aloha Microsoft ExceL
Square HTML
POSitouch InfoGeneses
Union Oracle Retail
OpenTable Lightspeed Retail
Certification
- 1. ServSafe Food Protection Manager Certification.
- 2. NYS Alcohol Training / TIPS Certified.
- 3. NYC Food Protection / Food Handler Certificate.
Timeline
Assistant General Manager
Pura Vida Miami
11.2025 - Current
Manager
Piola Brickell
01.2025 - 11.2025
Team Captain
Bourbon & Branch Bar
01.2023 - 12.2024
Personal Stylist
Swarovski on 5th
09.2021 - 01.2023
Bachelor of Arts - Emerging Media Technology
City Tech