Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Nogawa

Long Beach,CA

Summary

Objective - Seeking a position in hospitality where I can leverage 15+ years with a Chef-driven restaurant. Looking for an opportunity to showcase my leaderships skills, organization and hospitality. Hoping to expand my knowledge and growth. Motivated with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues.

Overview

12
12
years of professional experience

Work History

Assistant General Manager

Cassia
Santa Monica, CA
12.2018 - Current
  • Managed an upscale James Beard, LA Times award winning restaurant with a 220 seating capacity.
  • Day to day responsibilities include managing labor, budgeting, increasing profit, and managing staff.
  • Managing service and directly overseeing host, bussing, and running departments.
  • Being a chef driven restaurant, kitchen management is also required in ensuring BOH is operating effectively.
  • Overall knowledge of every department was required in the AGM role.

Bar Manager

Zislis Group, Rock'n Fish
Manhattan Beach
10.2017 - 12.2018
  • Ordering, creating cocktails, managing costs and hiring.
  • Also managed the restaurant floor, overseeing both FOH and BOH employees.
  • Ensured overall restaurant operation, quality, and guest satisfaction.
  • Maintained restaurant and bar revenue, profitability, weekly inventory and YTD sales goals.

Assistant F&B Director

Zislis Group, Shade Hotel
Manhattan Beach
04.2015 - 10.2017
  • Maintained exceptional level of service, orchestrating large events and executing, performing daily administrative duties; scheduling, payroll, inventory.
  • Created long term relationships with both hotel and restaurant clientele.
  • Collaborated with executive chefs to design seasonal menus that catered to diverse clientele preferences.
  • Developed successful promotions and events to drive sales and create memorable guest experiences.

Manager

Simmzy's
Belmont Shore, CA
05.2012 - 12.2015
  • Performed daily operations as a server and bartender and quickly moved up to management.
  • Formally recognized a 'Simmzy's Core Values' Ambassador training new employees on craft beer and the unique style of the first gastro pub in Long Beach.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Bachelor of Arts - Theater Arts

CSULB
LONG BEACH, CA
05.2013

Skills

  • Staff Management
  • Inventory Control
  • Operations Management
  • Staff Development
  • Team leadership expertise
  • Employee Relations
  • Food safety and sanitation
  • Employee Scheduling
  • Budget Control
  • Human Resources
  • Hiring and Onboarding
  • Payroll Administration and Timekeeping
  • P&L Management
  • Proficient in Resy, OpenTable, Word, Excel, Google Drive, TPP, Toast, CTUIT, 7shifts, Ottimate, Loyalist, WordPress, OPERA, and most takeout platforms
  • Level 1 & 2 Cicerone Certified

Timeline

Assistant General Manager

Cassia
12.2018 - Current

Bar Manager

Zislis Group, Rock'n Fish
10.2017 - 12.2018

Assistant F&B Director

Zislis Group, Shade Hotel
04.2015 - 10.2017

Manager

Simmzy's
05.2012 - 12.2015

Bachelor of Arts - Theater Arts

CSULB
Jennifer Nogawa