Microsoft Office
Joshua Raitz
Trenton,MI
Summary
Knowledge Management Specialist with expertise in information architecture, driving team collaboration and informed decision-making. Enhanced processes and data security while integrating new technologies to support organizational growth. Help Desk Technician with 3 years of experience resolving technical issues and ensuring customer satisfaction through effective communication and problem-solving.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Knowledge Management Specialist
Stefanini IT Solutions
01.2021 - Current
- Fostered relationships between distributed teams through implementation of collaborative tools such as wikis, discussion forums, and video conferencing platforms.
- Enhanced collaboration within teams by facilitating cross-functional workshops and training sessions on effective knowledge sharing practices.
- Created user-friendly taxonomy system for company data storage, reducing time spent searching for essential information.
- Supported seamless integration of acquired companies by coordinating data migration projects and ensuring proper documentation of new processes and best practices.
- Reinforced employee retention and satisfaction by recognizing and rewarding outstanding contributions to the organization''s knowledge management efforts.
- Identified areas for process improvement, gathering feedback from end-users on system usability and incorporating their suggestions into future enhancements.
- Organized and cataloged company documents, streamlining information retrieval process for efficient decision-making.
- Created and managed user accounts by implementing a structured process for onboarding new employees.
Help Desk Technician
Stefanini IT Solutions
08.2018 - 01.2021
- Provided basic end-user troubleshooting and desktop support.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem solving.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Documented help desk tickets accurately to facilitate tracking and resolution of technical issues.
- Resolved technical issues promptly, contributing to improved customer satisfaction.
- Managed sensitive user data securely, adhering to company policies and industry best practices for cybersecurity.
- Assisted with the implementation of new technology solutions, contributing to successful organizational growth.
Pizza Delivery Driver
Jet's Pizza
07.2013 - 07.2018
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders before deliveries to enhance customer experience and reduce complaints.
- Maintained clean driving record to ensure safe transportation of food items.
- Managed cash and credit card transactions with accuracy, ensuring reliability in daily sales reports.
Education
No Degree - Informational Technology
Schoolcraft College
Livonia, MI07.2015
High School Diploma -
Westwood Cyber High School
Inkster, MI02-2012
Skills
- Knowledge Organization
- Data analysis
- Information oversight
- Document control
- Security awareness
- Remote analysis
- Problem solving
- Strong analytical skills
- Knowledge Strategy Development
- Team collaboration
- Knowledge exchange
- Continuous learning
- Software maintenance
- Data expertise
Certification
- CompTIA A+ Certification
Software
ServiceNow
SalesForce
Ivanti
Orcacle
Timeline
Knowledge Management Specialist
Stefanini IT Solutions
01.2021 - Current
Help Desk Technician
Stefanini IT Solutions
08.2018 - 01.2021
Pizza Delivery Driver
Jet's Pizza
07.2013 - 07.2018
High School Diploma -
Westwood Cyber High School
No Degree - Informational Technology
Schoolcraft College