Joshua Ramirez
Overview
1
1
year of professional experience
Work History
Acquisitions Coordinator
Knight CDJR
06.2024 - 10.2024
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Excellent communication skills, both verbal and written.
Customer Service Manager
Aaron CDJR
03.2024 - 06.2024
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Service Advisor
Aaron CDJR
08.2023 - 03.2024
- Maintained high customer satisfaction standards to meet or exceed targets.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Education
Nueva Vista High School
Riverside, CASkills
Positive Customer Interaction Skills
Timeline
Acquisitions Coordinator
Knight CDJR
06.2024 - 10.2024
Customer Service Manager
Aaron CDJR
03.2024 - 06.2024
Service Advisor
Aaron CDJR
08.2023 - 03.2024
Nueva Vista High School