Joshua Ramirez
Palmdale,CA
Summary
Creative and engaging account specialist bringing several years of management experience. I excel in strategic problem identification and possess outstanding communication skills. Talent for inventory management and documentation. Strong communication skills, adaptability, and problem solving abilities. My expertise in data maintenance and a positive mindset drive tangible achievements in dynamic environments.
Overview
18
18
years of professional experience
Work History
Account Manager
Motion Industries
Valencia, California
12.2014 - Current
- Provided product training and support to clients, enhancing their understanding and utilization of the company's offerings.
- Escalated customer concerns, issues, and requirements on a daily basis.
- Product knowledge in pneumatics, industrial hydraulics, fluid power transmission, and industrial hose fabrication.
- Researched and responded to customer and vendor inquiries.
- Established and maintained good relations with customers, vendors, and transport companies.
- Operated equipment and machinery according to safety guidelines.
- Maintained and fulfilled warehouse inventory and stock.
Harbor Freight Tools
N/A
Lancaster, CA
08.2012 - 10.2014
- Helped customers on a daily basis by answering questions and locating merchandise.
- Restocked shelves, racks, and bins with the latest merchandise.
- Filed requisitions for out-of-stock items and supplies.
- Operated forklifts, pallet jacks, and hand trucks to transport items throughout the facility.
- Performed cycle counts to verify physical stock against system-generated data.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
American Premiere Homes
Customer Service Rep
Palmdale, CA
03.2007 - 10.2011
- Maintained a clean, safe working environment by removing waste from the job site prior to shift completion.
- Assisted electrical, plumbing, and carpentry teams by completing basic and semi-skilled work.
- Used drills and other power tool equipment safely to complete job tasks.
- Addressed and resolved on-site problems to keep teams on task and avoid the development of larger concerns.
- Addressed inquiries, resolved customer issues, and managed customer relations.
- Organized and prioritized tasks and activities, and worked within strict timeframes and deadlines.
- Organized and participated in monthly on-site meetings with clients and subcontractors.
- Conducted walk-through inspections, and other scheduled inspections, with homeowners.
Education
High School Diploma -
Quartz Hill High School
Quartz Hill, CA06.2002
Skills
- Strategic Problem Identification
- Product and Service Upselling
- Understanding Customer Needs
- Data Maintenance Proficiency
- Positive Mindset
- Excellent communication skills
Timeline
Account Manager
Motion Industries
12.2014 - Current
Harbor Freight Tools
N/A
08.2012 - 10.2014
American Premiere Homes
Customer Service Rep
03.2007 - 10.2011
High School Diploma -
Quartz Hill High School