Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Ramirez

Palmdale,CA

Summary

Creative and engaging account specialist bringing several years of management experience. I excel in strategic problem identification and possess outstanding communication skills. Talent for inventory management and documentation. Strong communication skills, adaptability, and problem solving abilities. My expertise in data maintenance and a positive mindset drive tangible achievements in dynamic environments.

Overview

18
18
years of professional experience

Work History

Account Manager

Motion Industries
Valencia, California
12.2014 - Current
  • Provided product training and support to clients, enhancing their understanding and utilization of the company's offerings.
  • Escalated customer concerns, issues, and requirements on a daily basis.
  • Product knowledge in pneumatics, industrial hydraulics, fluid power transmission, and industrial hose fabrication.
  • Researched and responded to customer and vendor inquiries.
  • Established and maintained good relations with customers, vendors, and transport companies.
  • Operated equipment and machinery according to safety guidelines.
  • Maintained and fulfilled warehouse inventory and stock.

Harbor Freight Tools

N/A
Lancaster, CA
08.2012 - 10.2014
  • Helped customers on a daily basis by answering questions and locating merchandise.
  • Restocked shelves, racks, and bins with the latest merchandise.
  • Filed requisitions for out-of-stock items and supplies.
  • Operated forklifts, pallet jacks, and hand trucks to transport items throughout the facility.
  • Performed cycle counts to verify physical stock against system-generated data.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.

American Premiere Homes

Customer Service Rep
Palmdale, CA
03.2007 - 10.2011
  • Maintained a clean, safe working environment by removing waste from the job site prior to shift completion.
  • Assisted electrical, plumbing, and carpentry teams by completing basic and semi-skilled work.
  • Used drills and other power tool equipment safely to complete job tasks.
  • Addressed and resolved on-site problems to keep teams on task and avoid the development of larger concerns.
  • Addressed inquiries, resolved customer issues, and managed customer relations.
  • Organized and prioritized tasks and activities, and worked within strict timeframes and deadlines.
  • Organized and participated in monthly on-site meetings with clients and subcontractors.
  • Conducted walk-through inspections, and other scheduled inspections, with homeowners.

Education

High School Diploma -

Quartz Hill High School
Quartz Hill, CA
06.2002

Skills

  • Strategic Problem Identification
  • Product and Service Upselling
  • Understanding Customer Needs
  • Data Maintenance Proficiency
  • Positive Mindset
  • Excellent communication skills

Timeline

Account Manager

Motion Industries
12.2014 - Current

Harbor Freight Tools

N/A
08.2012 - 10.2014

American Premiere Homes

Customer Service Rep
03.2007 - 10.2011

High School Diploma -

Quartz Hill High School
Joshua Ramirez