Joshua Randazzo
Apollo Beach,United States
Summary
Highly-motivated employee with desire to take on new challenges. Skilled in understanding client needs, providing personalized solutions, and ensuring customer satisfaction. Proficient in building rapport and trust to foster long-term relationships. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Relationship Manager
E*TRADE Financial
Tampa, United States
02.2023 - Current
- Develop strong relationships with clients to ensure customer satisfaction
- Provide timely responses to customer inquiries, requests, and complaints
- Maintain accurate records of client interactions while adhering to a schedule
- Identify untold issues to increase client value and engagement
- Build customer confidence by actively listening to concerns and providing appropriate solutions.
Barback
GenX Tavern
Tampa, United States
02.2021 - 11.2021
- Responded to customer requests promptly and professionally
- Assisted bartenders by stocking beer, wine, liquor, and other bar items
- Successfully managed multiple tasks simultaneously while providing quality service.
Warehouse Worker
Amazon
Brandon, United States
01.2020 - 09.2020
- Provided assistance in loading and unloading containers from ships and trains
- Identified discrepancies between physical count and computer data
- Organized warehouse space for efficient storage of products.
Education
Bachelor of Science Economics -
The University of Tampa
12.2022
Skills
- Opportunities Identification
- Relationship building and management
- Client service-driven
- Schedule Management
- Conflict Resolution
- Interpersonal Communication
Certification
- Series 7
- Series 63
Timeline
Client Relationship Manager
E*TRADE Financial
02.2023 - Current
Barback
GenX Tavern
02.2021 - 11.2021
Warehouse Worker
Amazon
01.2020 - 09.2020
Bachelor of Science Economics -
The University of Tampa
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