Joshua Raymer
Fort Mill,SC
Summary
Operations Manager with 8+ years of progressive experience optimizing branch operations, sales processes, and team performance. Skilled in employee development, sales leadership, logistics and procurement, and performance management, with a track record of improving staff engagement, streamlining inventory and vendor relations, and driving branch-level financial goals. Focused on building high-performing teams through coaching, clear communication and safety-first leadership while advancing operational efficiency and scalable growth.
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
8
8
years of professional experience
Work History
Operations Manager
Herc Equipment Rental
01.2024 - Current
- Supports Branch Manager in implementing actions to achieve set financial objectives
- Contributed to a 17% revenue increase year over year.
- Assists the Branch Manager in ensuring compliance with all company SOPs
- Oversees sales efforts and business initiatives
- Responsible for performance management of direct staff including Inside Sales Reps, Drivers, and other staff
- Motivates, coaches and trains personnel
- Promotes a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
- Fosters team engagement by implementing weekly briefings, ensuring alignment on objectives and boosting morale among staff
- Cultivates a positive team environment through mentoring and training, enhancing employee engagement and morale
- Streamlined equipment rental processes, enhancing customer satisfaction through efficient service delivery.
- Developed and implemented safety protocols, ensuring compliance with industry regulations and minimizing operational risks.
Probables Associate
Herc Equipment Rentals
01.2023 - 01.2024
- Fast-track management development program
- Built on basic sales and leadership skills to become a talented sales professional
- Learned about the equipment rental industry and gained knowledge of a wide variety of equipment we rent and sell
- Worked alongside leadership and sales team to visit customer job sites, made sales calls and learned about branch operations
- Gained exposure to specialty divisions within the company such as National Accounts, Industrial Sales, Entertainment Services and Energy Services
- Managed equipment rental processes, ensuring timely delivery and adherence to safety standards.
- Developed and implemented training programs for new staff on operational procedures and equipment handling.
Parts Sales Representative
Bobcat of Buffalo
Lockport, NY
09.2021 - 01.2023
- Managed parts department operations, optimizing inventory control and vendor negotiations
- Secured cost-effective vendor agreements, improving product quality and customer satisfaction
- Streamlined order processing for timely deliveries and clear customer communication
Commercial Parts Manager
Genuine Parts Company
06.2020 - 01.2023
- Resolved customer needs across channels, increasing satisfaction and retention
- Processed orders using RPM for accurate, timely delivery
- Trained team in SOPs, improving productivity and service
- Optimized delivery routes, reducing transit time and costs
- Led inventory management initiatives to optimize stock levels and reduce excess inventory.
- Developed training programs for staff, enhancing product knowledge and customer service skills.
Claims Service Specialist
Geico
02.2019 - 06.2020
- Managed client claims, ensuring prompt settlements and clear communication
- Reviewed injury and damage records to verify claims and improve processes
- Handled inbound calls, resolving claims with empathy and efficiency
- Supported clients throughout claims process, fostering trust and understanding
- Processed claims efficiently, ensuring compliance with company policies and regulatory standards.
- Analyzed claim details to identify discrepancies and resolve customer inquiries promptly.
Sales Specialist
Best Buy
01.2018 - 02.2019
- Conducted product demos to boost customer understanding
- Surpassed monthly sales targets with tailored recommendations
- Built customer loyalty through expert advice and solutions
- Expanded product knowledge for informed interactions
- Supported team sales growth and repeat business
- Developed and executed sales strategies to enhance customer engagement and drive revenue growth.
- Trained and mentored junior team members on product knowledge and effective sales techniques.
Education
Bachelor of Science - Supply Chain and Operations Management
Western Governors University
05.2025
Skills
- Management
- Proposal Development
- Business Writing
- Presentation Creation
- Strategic Planning
- Sales
- Team Collaboration
- Procurement
- Employee Development
- Logistics Management
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
Timeline
Operations Manager
Herc Equipment Rental
01.2024 - Current
Probables Associate
Herc Equipment Rentals
01.2023 - 01.2024
Parts Sales Representative
Bobcat of Buffalo
09.2021 - 01.2023
Commercial Parts Manager
Genuine Parts Company
06.2020 - 01.2023
Claims Service Specialist
Geico
02.2019 - 06.2020
Sales Specialist
Best Buy
01.2018 - 02.2019
Bachelor of Science - Supply Chain and Operations Management
Western Governors University