Joshua R. Buttram
Kennesaw,GA
Summary
Dependable and versatile professional with 15+ years of customer-facing experience across retail, food service, and technical industries. Skilled in in-person and phone-based customer service, conflict resolution, and team leadership. Known for reliability, adaptability, and excellent communication, with a proven ability to handle high call volumes and resolve issues effectively.
Overview
20
20
years of professional experience
Work History
Pro Sales Specialist
Lowe’s Home Improvement
01.2024 - Current
- Provide customer and contractor support both in person and over the phone, answering questions and processing orders.
- Coordinate special orders, deliveries, and vendor communications via phone and email.
- Support financing applications and store credit sales through phone outreach.
- Exceeded weekly ($36K) and monthly ($144K) sales quotas while maintaining excellent customer relationships.
Deli Department Manager
Navel Weapons Station Commissary
01.2023 - 12.2024
- Handled phone calls for special orders, product availability, and customer concerns.
- Provided personalized service to both walk-in and call-in customers.
- Managed deli operations, vendor calls, and scheduling.
Permit Coordinator & Warehouse Manager
Findlay Roofing
05.2017 - 04.2023
- Answered contractor and city office phone inquiries regarding permits, schedules, and material deliveries.
- Coordinated approvals and project readiness over phone and email.
- Delivered samples and documentation, building strong phone-based relationships.
Parts Runner & Warehouse Manager
Reliable Heating and Air
01.2015 - 01.2017
- Handled daily phone calls from technicians and suppliers to manage part requests.
- Coordinated deliveries and confirmed availability over the phone.
Assistant Manager / Shift Runner
Papa John’s
01.2011 - 01.2015
- Took and managed customer phone orders, resolving issues quickly.
- Led phone-based upselling on promotions and meal deals.
- Directed team members to prioritize excellent phone service.
Customer Service / Sales Associate
Lowe’s Home Improvement
01.2007 - 01.2010
- Provided phone support for product inquiries, orders, and deliveries.
- Assisted with scheduling installations and coordinating contractor orders.
Electrician Apprentice
Mr. Electric
01.2006 - 01.2007
- Supported scheduling and follow-up calls to confirm job site readiness.
- Assisted customers and contractors over the phone with basic service questions.
Education
Diploma -
Woodstock High School
01.2004
Electrical Program - undefined
Decker Trade School
01.2006
Skills
- Phone & In-Person Customer Service
- Team Leadership & Training
- Conflict Resolution
- Retail & Inventory Management
- Permit Coordination
- Food Service Operations
- Logistics & Delivery
- Salesforce CRM software
- Attention to detail
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Timeline
Pro Sales Specialist
Lowe’s Home Improvement
01.2024 - Current
Deli Department Manager
Navel Weapons Station Commissary
01.2023 - 12.2024
Permit Coordinator & Warehouse Manager
Findlay Roofing
05.2017 - 04.2023
Parts Runner & Warehouse Manager
Reliable Heating and Air
01.2015 - 01.2017
Assistant Manager / Shift Runner
Papa John’s
01.2011 - 01.2015
Customer Service / Sales Associate
Lowe’s Home Improvement
01.2007 - 01.2010
Electrician Apprentice
Mr. Electric
01.2006 - 01.2007
Electrical Program - undefined
Decker Trade School
Diploma -
Woodstock High School