Joshua Reckelberg
Becker,MN
Summary
Results-oriented technical support specialist skilled in process improvement and customer education. Implemented cost-saving solutions and enhanced product integration to boost customer satisfaction. Recognized for effective problem-solving and team collaboration. Focused on leveraging technology to optimize workflows and elevate customer experiences.
Overview
26
26
years of professional experience
Work History
Sales and Applications Representative
Iscar Metals Inc.
Arlington, Texas
11.2017 - Current
- Educated customers and distribution on latest innovative technology, equipping them with competitive advantages in their markets.
- Offered technical support and guidance to customers post-sale, ensuring successful product integration and high satisfaction.
- Delivered cost-saving solutions for customers using full product lines, enhancing continuous process improvements.
Machinist
Arconic/Remmele Engineering
Big Lake, Minnesota
09.2000 - 10.2017
- Operated CNC equipment to produce precision aerospace and defense/ medical device components.
- Completed hands-on apprenticeship training in machining and fabrication.
- Collaborated with engineering team to troubleshoot and resolve machining issues, ensuring production timelines were met.
- Implemented process improvements that streamlined workflow in production areas, reducing downtime and increasing output.
Education
Machine Tool Technology Degree - Machine Tool
Western Wisconsin Technical College
La Crosse, WI05-2000
Skills
- Customer relationship management
- Sales training
- Technical troubleshooting
- Process improvement
- Workflow optimization
- Problem solving
- Customer support
- Team collaboration
Timeline
Sales and Applications Representative
Iscar Metals Inc.
11.2017 - Current
Machinist
Arconic/Remmele Engineering
09.2000 - 10.2017
Machine Tool Technology Degree - Machine Tool
Western Wisconsin Technical College