Joshua Redic
Westmont,IL
Summary
I am a versatile hospitality professional with over 15 years of experience in customer service, and over 7 years of distinguished service in the hotel industry. As a result of my experience in many areas of higher end hotels, I am highly skilled in many facets of the operations. Furthermore, I am personable, collaborative and results-oriented, with the initiative and supervisory pedigree to elevate the workplace to the next level.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Supervisor
The Drake Oak Brook
Oak Brook, IL
03.2022 - 01.2025
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Assisted hotel guests with check in and out procedures courteously.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Coordinated with guest services and concierge team to meet guest needs.
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
- Updated accounts and logs throughout shift to keep up with all requirements.
- Ensured compliance with all safety regulations and protocols.
- Prepared reports on occupancy rates, revenue generated, and customer satisfaction ratings.
Night Auditor and Front Desk
The Hyatt House
Oak Brook, IL
04.2021 - 02.2022
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Assisted hotel guests with check in and out procedures courteously.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Updated accounts and logs throughout shift to keep up with all requirements.
Hotel Night Auditor
The Drake Oak Brook
Oak Brook, IL
01.2020 - 02.2021
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Monitored reservations to track incoming parties and special events.
- Updated accounts and logs throughout shift to keep up with all requirements.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
Hotel Night Auditor and Front Desk
Embassy Suites Lombard/ Oak Brook
Lombard, IL
08.2014 - 10.2019
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Processed end-of-day paperwork, verifying deposits and rectifying discrepancies.
- Created spreadsheets and entered financial information daily to keep critical details well-organized and accessible to appropriate staff members.
- Reviewed item requests and room service orders for accuracy and needed assistance.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Monitored reservations to track incoming parties and special events.
- Updated accounts and logs throughout shift to keep up with all requirements.
- Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
Education
Some College (No Degree) - Computer Information Systems
DeVry University
Addison, ILHigh School Diploma -
Curie Metropolitan High School
Chicago, ILSkills
- Generating reports
- Guest services
- Training and mentoring
- Conflict mediation
- Overseeing front desk
- Balancing accounts
Additional Informtion
I am highly invested in using my range of skills to advance to the next level in the hotel industry, including a supervisory position and all this role entails in the hospitality sector.
Accomplishments
- Rated at the highest level on guest surveys due to professionalism, exceptional service and quick response times.
- Cross-trained on tasks and responsibilities for both the night manager and front desk and easily transitioned to handle other staff duties when an individual was unavailable or out sick.
- Resolved issues and guest complaints effectively and efficiently, enabling the development of highly regarded conflict resolution skills.
Certification
- Certifications in CPR and AED
Timeline
Hotel Front Desk Supervisor
The Drake Oak Brook
03.2022 - 01.2025
Night Auditor and Front Desk
The Hyatt House
04.2021 - 02.2022
Hotel Night Auditor
The Drake Oak Brook
01.2020 - 02.2021
Hotel Night Auditor and Front Desk
Embassy Suites Lombard/ Oak Brook
08.2014 - 10.2019
Some College (No Degree) - Computer Information Systems
DeVry University
High School Diploma -
Curie Metropolitan High School
- Certifications in CPR and AED
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