Angela Thilly
Westmont,IL
Summary
Sales professional with proven success at ABC Supply Company, specializing in customer service and conflict resolution. Expertise in building customer loyalty through tailored interactions and creative solutions. Proficient in inventory management and sales strategy, consistently achieving targets in various environments.
Overview
7
7
years of professional experience
Work History
Sales Associate
ABC Supply Company
03.2021 - Current
- Established strong relationships with customers, contractors, and builders to enhance business connections.
- Engaged customers to foster loyalty through personalized service.
- Addressed customer challenges by proposing suitable products and services.
- Maintained precise inventory records, reducing out-of-stock occurrences.
- Collaborated with team members to consistently meet monthly sales targets.
- Partnered with management to formulate sales strategies aligned with company objectives.
- Supported outside sales team by preparing accurate sales orders and quotes efficiently.
- Executed administrative duties including delivery scheduling and product pricing management.
In Side Sales Customer Service Representative
Tidwell Roofing and Sheet Metal
03.2018 - 07.2021
- Managed high-stress situations with professionalism, effectively resolving conflicts.
- Resolved customer complaints empathetically, enhancing loyalty and repeat business.
- Handled escalated calls efficiently, achieving satisfactory outcomes for all parties involved.
- Responded to inquiries about products, services, and company information promptly.
- Developed comprehensive product knowledge to provide tailored recommendations for customers.
- Delivered exceptional customer service by addressing client inquiries via phone and email.
- Reconciled accounts payable and receivable to maintain customer accounts.
- Oversaw office inventory management through ordering, requisitioning, and shipment receipt.
Education
Business
College of DuPage
Glen Ellyn, IL02-2016
Skills
- Can quickly acclimate to different environments, process, and personalities
- Can juggle projects and tasks and appropriately and prioritize
Adaptability
Multi-Tasking
- Resolve conflicts with creative solutions and challenges
- I have the skills to talk to anyone and understand their need
Solution Oriented
Customer Service
Timeline
Sales Associate
ABC Supply Company
03.2021 - Current
In Side Sales Customer Service Representative
Tidwell Roofing and Sheet Metal
03.2018 - 07.2021
Business
College of DuPage
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