Donna E. Fretto
Westmont,IL
Summary
Professional scheduling specialist with commitment to delivering accurate and timely scheduling solutions. Proven ability to streamline processes and improve coordination across departments. Reliable team player with strong focus on collaboration and adaptability, ensuring seamless operations and responsiveness to changing needs.
Overview
16
16
years of professional experience
Work History
Central Scheduler
Ascension R1
09.2021 - Current
- Schedule, reschedule or cancel appointments depending on the needs of the patient
- Handle extremely high call volumes daily
- Provide patients with any instructions to ensure the patients are prepared for their test or procedure
- Assist with directing calls to the proper department
- Confirming and register patients for their appointments
- Obtain orders from medical facilities for patients
- Answer non-clinical questions regarding diagnostic imaging
- Provide explanation of EOBs
- Answer questions related to patients’ insurance plan benefits
Emergency Room Registrar
Westchester Medical Center
12.2016 - 08.2021
- Greet patients in a professional upbeat manner
- Register Patients and made sure the triage nurse knew of diagnoses/symptoms
- Process and create patient charts
- Make sure patient charts are updated with current information for billing
- Assist the triage nurse with patient duties
- Manage emergency room patient board
- Verify patient insurance and handle copays during time of visit/admission
- Assist with audio transcripts when needed
- Responsible for covering staff members shifts during lunch breaks
- Answering of multiple phone lines and transferring of calls accordingly
Medical Recep/Office Manager
Sports Medicine & Rehab
09.2009 - 11.2016
- Greeted patients upon arrival
- Insurance Verification
- Responsible for obtaining prior auth for procedures and medications
- Performed weekly patient assessment/evaluations making sure office protocol was being followed
- Answered multiple phone lines transferred calls accordingly
- Processed medical record(s) request
- Created new patient charts
- Maintained office inventory
- Responsible for staff scheduling
Education
BBA - Healthcare Administration
12-2025
Skills
- Deadline oriented
- Workflow optimization
- Scheduling expertise
- HIPAA compliance
- Strong organization
- Patient scheduling
- Patient confidentiality
- Excellent communication
- Data entry
- Schedule management
- Patient relations
- Multi-line telephone system control
- Customer service
- Patient registration
- Appointment scheduling
Timeline
Central Scheduler - Ascension R1
09.2021 - Current
Emergency Room Registrar - Westchester Medical Center
12.2016 - 08.2021
Medical Recep/Office Manager - Sports Medicine & Rehab
09.2009 - 11.2016
Southern New Hampshire University - BBA, Healthcare Administration
Similar Profiles
Melba J RomeroMelba J Romero
Outpatient Registration at Ascension Seton Hays R1Outpatient Registration at Ascension Seton Hays R1
Desiree Wright-DavisDesiree Wright-Davis
IP AUTHORIZATION SPECIALIST at R1-EXTERNAL ASCENSION ST JOHN MEDICAL CENTERIP AUTHORIZATION SPECIALIST at R1-EXTERNAL ASCENSION ST JOHN MEDICAL CENTER
Tory BarnesTory Barnes
PATIENT ACCESS ASSOCATE/ED REGISTRATION at R1 Rcm/ AscensionPATIENT ACCESS ASSOCATE/ED REGISTRATION at R1 Rcm/ Ascension
Angela ThillyAngela Thilly
Sales Associate at ABC Supply CompanySales Associate at ABC Supply Company
Jacob BriscoeJacob Briscoe
Account Executive at ExperianAccount Executive at Experian