Joshua Redlitz
Jacksonville,FL
Summary
Experienced and knowledgeable Store Manager prepared to further develop and impact partners on a wider scale. Offering 6+ years of management experience, managing 2+ stores at once, inventory, operations, P&L, and customer service, as well as 2+ years as Store Manager trainer.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Manager Trainer
Starbucks Coffee Company
Jacksonville, FL
12.2017 - Current
- Demonstrated expertise in managing inventory, protecting company's assets, maintaining merchandising integrity, overseeing facility cleanliness, and fulfilling HR responsibilities.
- Implemented effective business management strategies through comprehensive financial analyses and regular performance assessments.
- Writing and executing 3-week future schedules according to labor forecast, admin duties, and planned events and activities
- Managed onboarding and training processes to hire, develop, and motivate new hires
- Enhanced employee performance through coaching and corrective actions.
- Managed and supervised multi-unit operations across multiple locations for extended durations.
- Conducted store walk-throughs to ensure compliance with policies and procedures.
- Provided mentorship and guidance to store managers in order to increase productivity.
- Developed training programs and materials for store manager trainees.
- Trained new store managers on proper cash handling techniques, inventory control systems, and customer service practices.
- Established and exceeded organizational performance and individual performance goals.
Barista/Shift Supervisor
Starbucks Coffee Company
Jacksonville, FL
10.2011 - 12.2017
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
B.S. - Foodservice Management
Johnson & Wales University
01.2015
A.S. - Baking & Pastry Arts
Johnson & Wales University
01.2013
Skills
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Forms and Teams
- Accounting and financial management
- Inventory and logistics management
- Multi-Lingual: Spanish and English
- Interpersonal Coaching, Communication and De-Escalation
- Problem Solving
Affiliations
- Family Time with Wife and Daughter
- Running and Soccer
- Landscaping/DIY Home-Improvement
Certification
- Coffee Master since 2016
Accomplishments
- Achieved elevated Level 4 status in all KPI metrics of Store Health Pyramid
Languages
Spanish
Professional
References
References available upon request.
Timeline
Store Manager Trainer
Starbucks Coffee Company
12.2017 - Current
Barista/Shift Supervisor
Starbucks Coffee Company
10.2011 - 12.2017
B.S. - Foodservice Management
Johnson & Wales University
A.S. - Baking & Pastry Arts
Johnson & Wales University