- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Gym Workouts
- Strategy Games
- Video Gaming
Joshua Reese
Round Rock
Summary
Adept Information Technology Specialist with a proven track record at the US Army, enhancing system performance and ensuring data security. Excelled in IT troubleshooting and fostering strong client relationships, significantly reducing network downtime. Skilled in device configuration and demonstrating exceptional interpersonal abilities, I consistently delivered superior customer service and technical support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
US Army
12.2019 - Current
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Used ticketing systems to manage and process support actions and requests.
- Trained end-users on new software applications, increasing productivity across departments.
- Reduced network downtime with proactive monitoring and troubleshooting.
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
- Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
- Installed and configured network printers and other peripheral devices.
- Monitored networks and network devices to resolve technical problems quickly.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Set up network profiles, security permissions and file sharing systems.
Education
Associate of Science - Computer Science
Lee College
Baytown, TXSkills
- IT troubleshooting
- Problem-solving skills
- End user support
- Device configuration
- Excellent interpersonal skills
- Mobile application development
- Software updates
- IT compliance
- Data collection
- Customer service
- Software installation
Certification
- CompTIA Security+ Certification - Computing Technology Industry Association (CompTIA).
- CompTIA Network+ Certification - Computing Technology Industry Association (CompTIA).
Interests
Army Achievement Medal
Received 5 Army Achievement Medals through
Timeline
Information Technology Specialist
US Army
12.2019 - Current
Associate of Science - Computer Science
Lee College
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