Joshua Reid
Washington,DC
Summary
Results-driven professional with a proven record of generating and cultivating relationships, managing projects from start to completion, and coaching individuals to success. Exceptional problem-solving, interpersonal, and organizational abilities gained over ten years in the workforce. Seeking a new professional challenge, with growth opportunities.
Overview
10
10
years of professional experience
Work History
Substitute Teacher
Chesapeake Public Schools
Chesapeake, VA
08.2024 - Current
- Provide classroom instruction outlined in the teacher's lesson plans.
- Maintain classroom order, and enforce school and class rules.
- Promote a safe and secure atmosphere within the classroom setting.
- Collaborate with other teachers to ensure student success.
Senior Implementation Analyst
Cvent
McLean, VA
02.2021 - 03.2024
- Managed global & regional implementations and deployment
- Consulted on business processes and provided best practices, as it related to enterprise meeting and event management technology
- Cultivated and maintained relationships with key client contacts across functions to significantly impact adoption post-implementation
- Collaborated with Product Development, Sales, and Account Management teams to define and convey client requests for new system features, support sales activities where implementation expertise was a focus, and ensured client objectives and requirements were conveyed throughout the organization during implementation projects
- Traveled on-site to support, consult, and train my clients on the product
- Continued to engage in system configuration and testing exercises
- Developed and delivered custom training and reference materials
- Mentored and trained new team members or those in junior level positions
- Was a member of multiple internal committees on my team to create and maintain client documentation and complete user interface testing for new product releases
Implementation Analyst
Cvent
McLean, VA
06.2019 - 02.2021
- Provided enterprise meetings management and implementation project support
- Onboarded new clients to the platform and partnered with them to successfully adopt the software
- Gathered, evaluated, and organized client deliverables to prepare information for future configuration
- Provided project management and consultation for clients to achieve their business and project goals
- Produced and delivered critical reports based on client criteria
- Coordinated and produced materials for client training activities
- Partnered with the Product Development team to define and convey requests for new system features
- Interfaced with Client Services and other relevant departments responsible for client support to achieve client and/or department objectives
- Maintained/updated departmental templates and tools when new releases occurred, or business practices changed
Online Community Manager
Higher Logic
Arlington, VA
04.2018 - 09.2018
- Provided strategic guidance for 2 IBM business units; monitored and lead community engagement, as it relates to the organizations' overall Key Performance Indicators
- Collected, analyzed, and distributed monthly community-related metrics and communications to relevant stakeholders
- Ran IBM Community's Twitter account; including planning for execution of marketing strategies and community management to align social media strategy with business goals
Senior Project Coordinator
Cvent, CrowdCompass
McLean, VA
06.2016 - 04.2018
- Presided over an elevated client capacity and portfolio, launching upwards of 40 projects monthly
- Successfully onboarded and mentored 5 additional new hires over a 1-year timespan
- Onboarded 15 acquired Lanyon Clients to assist with the successful adoption of Cvent Mobile Software and to create mobile applications for events
- Assisted with creating the mobile application for the annual Cvent CONNECT user conference of 3,000+ attendees; accomplishing a 99% adoption rate
Project Coordinator
Cvent, CrowdCompass
McLean, VA
11.2014 - 06.2016
- Served as the primary strategic resource for clients; developing mobile applications for events, focusing on project management and brand consistency to ensure on-time delivery and quality
- Oversaw 75+ customers concurrently, from small associations to Fortune 500 companies; launching 25 projects monthly and assisting with implementation, design, and marketing of event applications
- Flexible and responsive to client requests and challenges while maintaining a positive and meaningful relationship to ensure client retention
- Dedicated onsite principal support contact to 10 client events to troubleshoot issues and drive mobile application adoption
- Trained and supervised 2 incoming new hires through a 3–4-month onboarding process to acclimate to the Project Coordinator role, serving as a mentor after initial onboarding
Education
Bachelor of Science - Health Services Administration, Business
James Madison University
Harrisonburg, VA05.2014
Skills
- Client-focused
- Project Management
- Results-oriented
- Upselling Products and Services
- Microsoft Office
- Time Management and Prioritization
- Verbal and Written Communication
- Cross-Functional Team Collaboration
- Client Requirements
- Training and Onboarding
Timeline
Substitute Teacher
Chesapeake Public Schools
08.2024 - Current
Senior Implementation Analyst
Cvent
02.2021 - 03.2024
Implementation Analyst
Cvent
06.2019 - 02.2021
Online Community Manager
Higher Logic
04.2018 - 09.2018
Senior Project Coordinator
Cvent, CrowdCompass
06.2016 - 04.2018
Project Coordinator
Cvent, CrowdCompass
11.2014 - 06.2016
Bachelor of Science - Health Services Administration, Business
James Madison University
Similar Profiles
Derek SandersDerek Sanders
Educator at Chesapeake Public SchoolsEducator at Chesapeake Public Schools
MELISSA ROLAFMELISSA ROLAF
Teacher at Chesapeake Public SchoolsTeacher at Chesapeake Public Schools
Hope BrownHope Brown
Special Education Teacher at Chesapeake Public SchoolsSpecial Education Teacher at Chesapeake Public Schools
Steckline KellanSteckline Kellan
Speech-Language Pathologist, MA, CCC-SLP at Chesapeake Public SchoolsSpeech-Language Pathologist, MA, CCC-SLP at Chesapeake Public Schools
ALEMAYEHU AKALUALEMAYEHU AKALU
Senior Oncology Staff Fellow at U.S. Food and Drug Administration, CDER, Oncology Center of ExcellenceSenior Oncology Staff Fellow at U.S. Food and Drug Administration, CDER, Oncology Center of Excellence