Lilaf Lukman Bakou
Raleigh,NC
Summary
Dedicated and results-oriented professional with extensive experience in teaching, customer service, and life skills training. Proven ability to build strong relationships with clients, effectively solve problems, and thrive in dynamic environments. Fluent in Arabic, English, and Kurdish, showcasing adaptability to diverse roles and the ability to handle high-pressure situations. Seeking a customer-focused role that allows leveraging skills in communication, time management, and problem-solving.
Overview
5
5
years of professional experience
Work History
Substitute Teacher
Just Imagine Child Care Center
02.2024 - 09.2024
- Ensure a safe and stimulating environment for children by fostering creativity and social skills
- Design engaging activities to encourage learning through play
- Support children in developing interpersonal and emotional skills
Retail Associate/Cashier
Global Neighborhood Thrift and Vintage
08.2023 - 12.2023
- Delivered excellent customer service by answering inquiries and resolving issues promptly
- Organized and maintained retail spaces to enhance the shopping experience
- Processed transactions efficiently while adhering to company policies
English Teacher
Private Tutoring
10.2022 - 04.2023
- Taught foundational English language skills to 5th-7th grade students
- Developed customized lesson plans to meet individual learning needs
- Monitored progress and adjusted teaching methods to improve student outcomes
Healthcare Educator
IRC (International Rescue Committee)
01.2021 - 06.2021
- Conducted community-based healthcare education sessions on preventive care and personal health
- Created informative materials to educate individuals on staying healthy and protecting themselves
Life Skills Trainer
UNICEF
01.2020 - 01.2021
- Empowered clients by teaching essential life skills, including problem-solving and budgeting
- Provided individualized support to build confidence and achieve personal goals
- Maintained accurate and detailed client records for program development
Education
Certificate - Medical Terminology
National College Resources Foundation
Walnut, CA12.2024
Bachelor's Degree - English Translation
Jerash University
01.2022
High School Diploma -
01.2019
Skills
- Excellent verbal and written communication skills
- Strong problem-solving and conflict resolution abilities
- Customer service expertise with a client-focused approach
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Time management and organizational skills
- Adaptable to high-pressure environments and flexible work schedules
- Interpretation
- Customer Service
- Teaching Experience
- Computer Skills
- Data Entry
- Time Management
- Organization skills
Additional Qualifications
- Proven ability to work with diverse teams and multicultural clients.
- Skilled in teaching and training individuals across different age groups.
- High level of motivation and willingness to take on new challenges.
Languages
Arabic
Native or Bilingual
English
Professional Working
Kurdish
Full Professional
Timeline
Substitute Teacher
Just Imagine Child Care Center
02.2024 - 09.2024
Retail Associate/Cashier
Global Neighborhood Thrift and Vintage
08.2023 - 12.2023
English Teacher
Private Tutoring
10.2022 - 04.2023
Healthcare Educator
IRC (International Rescue Committee)
01.2021 - 06.2021
Life Skills Trainer
UNICEF
01.2020 - 01.2021
Bachelor's Degree - English Translation
Jerash University
High School Diploma -
Certificate - Medical Terminology
National College Resources Foundation
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