Joshua M Reynolds
Port Huron
Summary
Experienced administrative support professional with over four years of combined experience providing public-facing service, records management, scheduling support, reporting assistance, payroll-related tasks, and general office coordination across multiple roles. Demonstrated ability to maintain accurate information, handle confidential data, and support daily operations in structured environments. Dependable, organized, detail-oriented, and committed to supporting efficient public service operations.
Overview
2026
2026
years of professional experience
Work History
Account & Operations Representative (B2B/Consumer)
T-Mobile
2025 - 2026
- Managed onboarding, account setup, and service changes for both consumer and business customers
- Provided direct assistance regarding accounts, billing, services, and device support
- Processed service agreements and documentation in accordance with established procedures
- Maintained accurate digital customer records within internal systems
- Handled confidential personal and financial information with discretion
- Assisted business customers with complex account, billing, and service issues to maintain operational continuity
- Responded to complex customer issues beyond routine service needs, using technical knowledge to facilitate recovery of critical accounts and services
- Coordinated with team members and internal support channels to resolve issues and ensure continuity of service
- Performed administrative tasks supporting daily store operations, including documentation, record updates, and customer follow-up
Independent Contractor — Administrative & Digital
Self-employeed
Michigan / Remote
2020 - Current
- Provided administrative and digital support services to businesses, including a firefighter training organization serving public-safety personnel
- Developed and maintained websites to support business operations and public information access
- Developed and maintained front-end and back-end website components, including data organization and automation to improve accuracy and operational efficiency
- Organized project documentation, records, and digital files to ensure accuracy, accessibility, and version control
- Coordinated communications regarding requirements, revisions, schedules, and deliverables
- Maintained records of services performed, invoices, and payments received
- Reviewed and monitored published content for accuracy, completeness, and functionality prior to release and performed ongoing updates as needed
Medical Records
Ana Pain Management
Clinton Township, MI
2019 - 2020
- Managed patient health records and documentation in a confidential medical environment
- Performed high-volume data entry and organization of patient information and histories
- Gathered, processed, and filed documentation in accordance with office procedures
- Maintained secure handling of sensitive personal and medical information
- Provided basic technical assistance for office systems and equipment as needed
- Supported administrative tasks to ensure efficient daily clinic operations
Education
Data Analytics Professional Certification - Data Analytics
Coursera - Google
Remote2026
Power BI Data Analyst Professional Certificate - Business Intelligence
Coursera - Microsoft
Remote2026
Product Manager Professional Certification - Product Management
Coursera - IBM
Remote2026
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Data entry
- Digital record maintenance
- Online account systems
- Document preparation
- Email correspondence
- Calendar coordination
- Website creation and maintenance
- Content management systems
- Digital file organization
- Basic troubleshooting
Professional Attributes
- Dependable and punctual
- Strong attention to detail and accuracy
- Organized and methodical work style
- Professional interaction with the public
- Ability to maintain confidentiality
- Capable of managing multiple routine tasks
- Works effectively both independently and as part of a team
Core Administrative Competencies
- Public & Telephone Contact • Administrative & Clerical Support
- Records Management & Data Entry • Documentation Processing
- Scheduling & Calendar Coordination • Report Preparation Support
- Payroll & Financial Documentation Support • Office Operations
- Microsoft Office (Word, Excel, Outlook) • Confidential Information Handling
- Database & Filing Systems • Interdepartmental Coordination
- Policy & Procedure Compliance • Professional Communication
Accomplishments
- Responding to public inquiries in person, by phone, and electronically
- Maintaining organized records and filing systems
- Scheduling appointments and coordinating activities
- Assisting with preparation of reports and documentation
- Supporting payroll-related tasks and timekeeping processes
- Handling financial and personal information with confidentiality
- Coordinating tasks between staff members and stakeholders
- Supporting day-to-day office operations to ensure efficiency
Timeline
Account & Operations Representative (B2B/Consumer)
T-Mobile
2025 - 2026
Independent Contractor — Administrative & Digital
Self-employeed
2020 - Current
Medical Records
Ana Pain Management
2019 - 2020
Data Analytics Professional Certification - Data Analytics
Coursera - Google
Power BI Data Analyst Professional Certificate - Business Intelligence
Coursera - Microsoft
Product Manager Professional Certification - Product Management
Coursera - IBM