Joshua Rhodes
Jonesville,NC
Summary
Proven leader at Wal-Mart, adept in customer service and retail operations, significantly enhanced customer satisfaction and team productivity. Skilled in task delegation and complex problem-solving, I led initiatives that outperformed targets, reduced waste, and streamlined departmental processes, establishing a reputation for excellence and achieving high employee retention and customer service.
Overview
6
6
years of professional experience
Work History
Cleaning Team Leader
Wal-Mart
04.2021 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Managed inventory efficiently, ensuring the availability of necessary supplies and minimizing waste.
- Led team in consistently outperforming set targets while also maintaining excellent customer feedback and retention rates, establishing the team''s reputation for excellence.
- Reduced employee turnover with effective hiring, training, and ongoing performance management of cleaning team.
- Conducted thorough inspections to ensure cleanliness standards were consistently met across facilitie serviced by the team.
Assistant Store Manager
Wal-Mart
05.2019 - 11.2020
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Created and maintained safe and secure work environments for employees.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
- Built strong relationships with key suppliers, ensuring timely delivery.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Meat Department Manager
Wal-Mart
12.2018 - 05.2019
- Enhanced customer satisfaction by ensuring the highest quality and freshest meat products were available.
- Maintained a clean and organized work environment, adhering to strict sanitation standards for food handling and safety.
- Trained new employees on handling, safety and stocking procedures.
- Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
- Boosted sales through strategic merchandising of meat products, creating eye-catching displays and promotions.
- Reduced waste and shrinkage by closely monitoring product expiration dates and rotating stock accordingly.
- Trained new employees in company policies, best practices, and procedures for handling meat products safely.
- Delegated tasks and duties to fresh cap team and clearly communicated timeframes for completion.
- Streamlined workflow processes within the department, resulting in increased productivity among team members.
Education
High School Diploma -
Rhodes Christian Academy
Wilkesboro, NC03.2011
Skills
- Task Delegation
- Customer Service
- Cleaning practices
- Task assignment
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Team motivation
- Retail Operations
- Workload Management
- Recruiting and interviewing
- Problem-Solving
- Customer experience
Timeline
Cleaning Team Leader
Wal-Mart
04.2021 - Current
Assistant Store Manager
Wal-Mart
05.2019 - 11.2020
Meat Department Manager
Wal-Mart
12.2018 - 05.2019
High School Diploma -
Rhodes Christian Academy