Joshua Rhynehart

• Enhanced member satisfaction by effectively addressing and resolving health plan inquiries and concerns.
• Meet and exceed all KPI's
• Added 2nd LOB within 2 weeks of being on floor
• Conducted comprehensive reviews of medical records to ensure accurate claims processing and payment.
• Assisted in development of health plan policies, contributing to better service quality and compliance with regulations.
• Managed high volume of complex cases, ensuring timely resolution while maintaining strict confidentiality standards.
• Supported internal and external audits by providing thorough documentation and detailed explanations of health plan processes, demonstrating compliance with regulatory requirements.

• Everything from Large parties to small parties to normal breakfast to busy friday dinner
• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Recruited and trained new bartenders and barbacks to help maintain talented team.
• Crafted special drink and cocktail menu items for seasonal offerings.

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Bussed and reset tables to keep dining room and work areas clean.
• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Worked all of the united states
• Las Vegas, Miami, NYC
• Sunday Mornings Brunch Club 11 Miami Florida extremely high volume
• Crafted special drink and cocktail menu items for seasonal offerings.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Recruited and trained new bartenders and barbacks to help maintain talented team.
• Explained daily specials and beverage promotions to exceed daily sales goals.
• Served high customer volumes during special events, nights, and weekends.

As a young man PJ needed guidance and help in taking his sport to the next level. As we were Traveling Europe i was sent by his parents to take care of him on his journey with Team Red Bull.

Got to meet and interact with a large number of Athletes including

Lionel Messi, Roger Federer, Jorge Lorenzo. Having conversations on how to make champions. An experience that was unforgettable.

• Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
• Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
• Explained exercise modifications and contraindicated movements to participants with history of injury.
• Trained clients during strength training, cardio vascular exercise, and stretching.
• Motivated clients to stay on track with fitness goals with positive and friendly approach.
• Developed healthy eating meal plans for clients to provide holistic approach.
• Maintained up-to-date knowledge of fitness training methods to inform approach.

• Responded to customer requests for products, services, and company information. Medicaid Diabetes Plans and Equipment
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.