Summary
Overview
Work History
Education
Skills
Timeline
Generic

Asia White

Orlando,FL

Summary

Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. known for high productivity and efficiency in task completion. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.

Overview

5
5
years of professional experience

Work History

Case Manager

AssistRx
Orlando, FL
10.2023 - Current
  • Assisted individuals with eligibility for available benefits.
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Advocated on behalf of clients to secure necessary services and support.
  • Evaluated patients for financial assistance for their medications
  • Completed benefit investigations with insurance companies.

Pharmacy Technician

Walmart Specialty pharmacy
Orlando, FL
08.2021 - 12.2022
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
  • Supported pharmacy operations by answering phone calls and directing queries appropriately.
  • Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.

Pharmacy Service Representative

CVS Specialty Pharmacy
Orlando, FL
11.2019 - 10.2021
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Communicated with pharmaceutical suppliers regarding product availability and pricing.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Provided exceptional customer service to patients who were in need of assistance with their medication.
  • Coordinated delivery services of specialty medications to patients' homes or other designated locations.

Education

High School Diploma -

East River High School
Orlando, FL
06-2014

Skills

  • Utilization review
  • Patient support
  • Goal setting

  • Decision-making
  • Financial support
  • Problem-solving
  • Verbal and written communication
  • Active listening
  • Time management
  • HIPAA compliance
  • Empathy and compassion
  • Email and telephone etiquette
  • Case management
  • Organization and multitasking
  • Critical thinking
  • Insurance regulations
  • Documentation proficiency

Timeline

Case Manager

AssistRx
10.2023 - Current

Pharmacy Technician

Walmart Specialty pharmacy
08.2021 - 12.2022

Pharmacy Service Representative

CVS Specialty Pharmacy
11.2019 - 10.2021

High School Diploma -

East River High School
Asia White