Joshua Rider
San Diego,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Assistant Director of Golf
The Santaluz Club
12.2021 - Current
- Works closely with management to provide effective assistance for specific aspects of the golf operations.
- Assists Director of Golf with purchasing and organization of golf shop inventory.
- Assists in leading a team of 35+ employees which includes golf professionals, outside services, valet attendants and locker room staff in daily operations and member tournaments.
- Train and mentor new employees on industry practices and golf operations.
- Provides high standards of member and guest customer service.
- Assists in overseeing 38,000 annual rounds, $525,000 annual merchandise sales.
- Conducts 350+ individual lessons annually, 20+ clinics annually and 6 junior camps.
Assistant Golf Professional
The Santaluz Club
10.2014 - 11.2021
- Manage the tee sheet and daily pro shop sales.
- Educate members and guests on products and equipment, to provide information needed to make appropriate purchases.
- Initiate and plan summer camp program for children, helping cultivate love for golf in younger generations.
- Conducted weekly individual and group lessons for men, ladies and juniors of all ages.
- Organize and run golf tournaments from start to finish.
Lead Outside Services/Lead Valet
The Santaluz Club
05.2006 - 10.2014
- Provide optimal customer service to Members and Guests.
- Anticipate and fulfill needs of Members and Guests in a variety of areas, including work in assisting with Golf Clubs/Gear, work in Cart Barn, Valet, and all areas of Golf Course.
- Setup and breakdown of the practice facility.
- Organize member's carts and golf clubs for daily tee times and tournaments.
- Train new employees in outside services and valet to ensure seamless transition between the two departments.
Golf Shop Assistant/Guest Services Staff Member
JC Resorts At Twin Oaks Golf Course
04.2003 - 05.2006
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Checked-in customers, rung in merchandise and was responsible for maintaining an accurate cash drawer.
- Managed the tee sheet and pace of play with a team of starters and marshalls.
- Organized JC Golf Memberships and tracked sales.
Education
High School Diploma -
Rancho Buena Vista High School
Vista, CA2004
No Degree - Mathematics
California State University - San Marcos
No Degree - Mathematics
Palomar College
Skills
- Jonas POS System
- Microsoft Office
- Golf Genius Software
- Club Fitting
- Inventory Control Processes
- Merchandising
Accomplishments
- Compete in the Southern California Section as a Professional for the past 7 years and have qualified for 2 National Assistants Championships and a US Open Sectional Qualifier.
- Selected to represent both Southern California Section AAA/APA and The San Diego Chapter team multiple times.
- Nominated 3 times for Assistant Professional of the year for the Southern California Section and San Diego Chapter of the PGA.
Timeline
Assistant Director of Golf
The Santaluz Club
12.2021 - Current
Assistant Golf Professional
The Santaluz Club
10.2014 - 11.2021
Lead Outside Services/Lead Valet
The Santaluz Club
05.2006 - 10.2014
Golf Shop Assistant/Guest Services Staff Member
JC Resorts At Twin Oaks Golf Course
04.2003 - 05.2006
High School Diploma -
Rancho Buena Vista High School
No Degree - Mathematics
California State University - San Marcos
No Degree - Mathematics
Palomar College
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