Joshua Robert Ballauer
Doylestown,PA
Work Preference
Summary
Engaging Sales and Account Manager specialized in developing and nurturing productive client relationships. Enhanced operational efficiency through data analytics and effective communication, driving high levels of client satisfaction and minimizing downtime. Managed various business operations including client billing and conflict resolution, implementing effective policies and procedures.
Overview
2
2
years of post-secondary education
18
18
years of professional experience
Work History
Parts Coordinator
Amerit Fleet Solutions
Charlotte, North Carolina
01.2022 - Current
- Leveraged data analytics to forecast demand, improving inventory management and minimizing downtime.
- Managed procurement of parts for Amazon vehicles, achieving timely delivery and adherence to quality standards.
- Coordinated with nationwide shops to streamline operations and improve service efficiency.
- Cultivated supplier partnerships to strengthen collaboration.
Parts Specialist
Lake Norman Infiniti
Charlotte, NC
01.2017 - 12.2021
- Exceeds sales goal each month congruently for 17 months, consistently producing high sales averages by actively promoting retail and wholesale sale of parts, upgrades, and accessories.
- Analytical, technical, and precise, ensuring timely and successful solutions by determining exact part needed, and sifting through millions of parts in detail for price and availability.
- Ensures inventory integrity and minimizes shrinkage by maintaining proper inventory levels through ordering, returns, and proper analysis.
- Works with sales team to onboard and integrate new clients and enhance existing client relationships.
- Increases existing membership base by 10% each month by being available, respondent, and identifying any opportunity to engage with and assist a customer.
Assistant Manager, Key holder, & Retail Parts Professional
Advanced Auto Parts
Charlotte, NC
01.2012 - 01.2017
- Ensured accuracy of cash, receipts, inventories, and employee attendance records.
- Executed open and close procedures while reconciling daily register counts and reporting totals for processing and product replenishment.
- Completed diagnostic checks of vehicles as prescribed by the company, and facilitated DIY services including battery installation, testing, wiper installs, etc.
- Enhanced product visibility and sales by updating displays according to planograms and creative input.
- Achieved company savings up to $500 per month by implementing strategies to counter theft.
- Updated displays using planograms and individual creativity to upsell product.
Communications Field Radio Operator
UNITED STATES MARINE CORP
Camp LeJuene, Jacksonville, NC
01.2009 - 01.2011
- Received and transmitted communications via radiotelephone equipment, ensuring compliance with government regulations and maintaining critical information flow.
- Monitored emergency frequencies to detect distress calls and directed appropriate emergency equipment and personnel for timely response.
- Prepared, programmed, and maintained inventory of radio equipment for military use.
- Operated and conducted preventive maintenance on hardware and software systems, including telephone, radio, cryptography, and computer systems.
Education
Bachelor of Science - Information Technology
Southern New Hampshire University
Hooksett, NH 08.2024 - 08.2026
General Education -
CENTRAL PIEDMONT COMMUNITY COLLEGE
Charlotte, NCBoot Camp -
UNITED STATES MARINE CORP
Camp LeJuene, NCField Operator Radio Training -
UNITED STATES MARINE CORP
29 Palms, CAMilitary Occupation Specialty Training -
UNITED STATES MARINE CORP
Camp Lejeune, NCSkills
- Parts cataloging
- Inventory management
- Data analysis
- Forecasting
- Stock control
- Purchasing strategies
- Returns management
- Shipping procedures
- Vendor relations
- Ordering parts
- POS systems operations
- Lean principles
- Effective communication
- Relationship building
- Problem-solving
- Time management
- Self-Motivation
- MS Word
- PowerPoint
- Various Auto Part Database
- Returns processing
Career Expertise
- Applies military experience and organization skills to prioritize workflow while meticulously following policies, procedures, and regulations.
- Overcomes obstacles and maintains composure in pressured environments.
- Identifies solutions rather than focusing on just problems.
- Pursues creative and diplomatic customer issue resolution through transaction review and research, and redirects customers to appropriate resources when necessary.
- Consistently exceeds sales goal through active listening, investigating, communicating, and providing customers insights about their unrecognized problems or unanticipated opportunities.
- Works well independently or as part of a team to set daily goals and foster strong, loyal, business relationships.
Timeline
Bachelor of Science - Information Technology
Southern New Hampshire University
08.2024 - 08.2026
Parts Coordinator
Amerit Fleet Solutions
01.2022 - Current
Parts Specialist
Lake Norman Infiniti
01.2017 - 12.2021
Assistant Manager, Key holder, & Retail Parts Professional
Advanced Auto Parts
01.2012 - 01.2017
Communications Field Radio Operator
UNITED STATES MARINE CORP
01.2009 - 01.2011
General Education -
CENTRAL PIEDMONT COMMUNITY COLLEGE
Boot Camp -
UNITED STATES MARINE CORP
Field Operator Radio Training -
UNITED STATES MARINE CORP
Military Occupation Specialty Training -
UNITED STATES MARINE CORP