Joshua Robinson
Studio City,CA
Summary
Restaurant Professional with over 20 years in the food and beverage industry. Hard working and dedicated to providing elevated service unforgettable guest experiences. Creative floor leader offering and providing service to large numbers of dinner guests. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
20
20
years of professional experience
Work History
Head Server, Bartender, Manager
Madera Kitchen
03.2014 - Current
- Trained new staff on restaurant operations and policies to strengthen performance.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
AGM
Pacifique
03.2019 - 03.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Head Server, Bartender
Rays In The City
01.2009 - 06.2013
- Trained new staff on restaurant operations and policies to strengthen performance.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
Wine Ambassador
Lettuce Entertain You
01.2004 - 05.2009
- Assisted team with operational policies and procedures to drive services.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Associate of Arts - Broadcasting/ Journalism
Southern Adventist University
Collegedale, TN2002
High School Diploma -
Ooltewah High School
Ooltewah, TN1999
Skills
- Wine Service
- Upselling Techniques
- High-Volume Dining
- Increasing Sales
- Multitasking Skills
- Banquet Coordination
- Banquet service
- Training Employees
Timeline
AGM
Pacifique
03.2019 - 03.2020
Head Server, Bartender, Manager
Madera Kitchen
03.2014 - Current
Head Server, Bartender
Rays In The City
01.2009 - 06.2013
Wine Ambassador
Lettuce Entertain You
01.2004 - 05.2009
Associate of Arts - Broadcasting/ Journalism
Southern Adventist University
High School Diploma -
Ooltewah High School
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