Summary
Overview
Work History
Education
Skills
Certification
Securityclearance
Timeline
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Joshua Robinson

Summary

Seasoned technology professional with a proven track record at TEKsystems, adept in Active Directory and advanced troubleshooting. Excelled in enhancing customer satisfaction through excellent communication and time management skills. Demonstrated a strong commitment to quality assurance and safety awareness, significantly improving system performance and security protocols.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Tier II Mobile Technician at The Pentagon

TEKsystems
Washington, VA
06.2024 - Current
  • Expertise in hardware, software, and network equipment.
  • Proficient in using PurBread ticketing systems and Active Directory.
  • Worked extensively with AT&T, Verizon, and T-Mobile, assigned to the Pentagon to adhere to DOD device standards.
  • Ensured that all repairs were completed within established timeframes while maintaining a high level of quality assurance.
  • Performed system updates on mobile devices, including software installation and data backup and restoration.
  • Diagnosed hardware issues with mobile devices and replaced defective components when necessary.
  • Demonstrated patience and professionalism when dealing with frustrated customers.

Desktop Technician at The Pentagon

AgovX LLC
Washington, VA
12.2023 - 06.2024
  • Installed and configured hardware, software, printers, scanners and other peripheral devices for users with Windows 11 and other secured software.
  • Provided excellent comprehensive technical support in person, by phone, and online,
  • Addressed hardware and software issues, printing, word processing, email, and operating systems.
  • Implemented system improvements for optimal performance.
  • Maintained inventory of all installed software applications and hardware devices.
  • Worked closely with management and peers in a supportive team environment.

Protective Service Officer: Homeland Security Base

Constellis
Washington, DC
04.2021 - 06.2024
  • Conducted regular patrols of the premises to identify any suspicious activity or persons.
  • Responded promptly to alarm activations, emergency calls and other security-related incidents.
  • Investigated reported incidents, wrote detailed reports and maintained accurate records.
  • Enforced rules, regulations and policies for a safe environment for all personnel on site.
  • Performed risk assessments of buildings and facilities in order to develop suitable safety measures.
  • Inspected equipment and property for damage or loss prevention purposes.
  • Maintained communication with local law enforcement agencies regarding security issues.

Correctional Officer

DC Department of Corrections
Washington, DC
05.2018 - 04.2021
  • Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
  • Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
  • Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
  • Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
  • Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.

Technology Professional in Sales

Best Buy
Bowie, MD
09.2015 - 12.2016
  • Assisted customers with electronic products, provided technical support, and performed system configurations using Active Directory.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Performed troubleshooting tasks to resolve technical issues quickly and efficiently.
  • Provided technical advice and support to customers regarding the installation and operation of computer and television systems.

Education

CompTIA Security Plus Certification
11-2023

Induction To Ethical Hacking Certification
10-2023

Cyber Security -

Afruis Cyber Security Program
Laurel, MD
04.2023

Skills

  • Excellent Customer service
  • ExcellentAbility to communicate both orally and in writing, efficiently and effectively
  • Excellent Documentation skills
  • Excellent Time management
  • Microsoft (Word, Excel, PowerPoint, Office Suite)
  • Proficient in managing and administering Active Directory
  • ServiceNow service management
  • Safety awareness
  • Advanced troubleshooting

Certification

Customer Service Representative Certification (HDI-CSR), In Progress

Securityclearance

DOD SECRET

Timeline

Tier II Mobile Technician at The Pentagon

TEKsystems
06.2024 - Current

Desktop Technician at The Pentagon

AgovX LLC
12.2023 - 06.2024

Protective Service Officer: Homeland Security Base

Constellis
04.2021 - 06.2024

Correctional Officer

DC Department of Corrections
05.2018 - 04.2021

Technology Professional in Sales

Best Buy
09.2015 - 12.2016

CompTIA Security Plus Certification

Induction To Ethical Hacking Certification

Cyber Security -

Afruis Cyber Security Program

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