Joshua Rockhill
Lake Havasu City,AZ
Summary
Enthusiastic supervisor dedicated to supporting the organization's mission and achieving success. Known for pleasant, hardworking, and reliable nature, with exceptional interpersonal skills. Highly organized and detail-oriented when managing inventories of numerous items, ensuring efficient coordination of complex warehouse influx operations. Level-headed supervisor overseeing a team of 8-25 employees, recognized for motivational and supportive leadership style. Extensive knowledge of warehouse organization and safety. Alert Receiving Associate committed to maintaining high-quality department operations. Strong expertise in shipping documents and quality assurance protocols, excelling at collaborating with team members to facilitate scheduling and accurate inventory management.
Overview
9
9
years of professional experience
Work History
Car Salesperson
Anderson Nissan
Lake Havasu
10.2024 - Current
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
New Car Sales Consultant
Reineke Ford Lincoln
Findlay, OH
11.2023 - 10.2024
- Enhanced customer satisfaction by providing personalized consultations and tailored vehicle recommendations.
- Increased dealership revenue through consistent sales performance and building long-term client relationships.
- Streamlined the car buying process for customers by efficiently managing paperwork and collaborating with finance teams.
- Stayed up-to-date with industry trends, ensuring comprehensive knowledge of various automobile models and features.
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
- Conducted thorough vehicle walk around, highlighting key features to potential buyers and demonstrating value.
- Built rapport with clients through active listening, understanding their needs, and guiding them towards the most suitable vehicles.
Manager in Training
Buckle
Findlay, OH
10.2023 - 09.2024
- Enhanced team performance by implementing effective training strategies and management techniques.
- Streamlined operations for increased efficiency, focusing on process improvements and workflow optimizations.
- Reduced employee turnover rates with comprehensive onboarding programs and ongoing professional development opportunities.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Help customers with in store experience and shopping needs
Receiving Supervisor
Lowes Distribution Center
Findlay, OH
10.2018 - 06.2023
- Improved warehouse efficiency by streamlining receiving processes and implementing best practices.
- Reduced inventory discrepancies by conducting regular cycle counts and addressing root causes of variances.
- Enhanced team productivity with effective delegation of tasks and consistent follow-up on progress.
- Increased accuracy in shipments received, verifying quantities against purchase orders and invoices.
- Collaborated with procurement department to resolve invoice discrepancies and expedite inbound deliveries.
- Ensured safe working environment by enforcing safety protocols, leading toolbox talks, and providing necessary personal protective equipment.
- Provided training to new team members, ensuring quick integration into daily operations and adherence to company policies.
- Contributed to cost reduction efforts by identifying opportunities for consolidation of shipments from multiple suppliers.
- Oversaw returns processing, ensuring accurate documentation and timely return of damaged or incorrect items to suppliers.
- Optimized space utilization in the warehouse by reorganizing storage layouts based on product turnover rates.
- Managed scheduling of staff shifts to ensure adequate coverage during peak hours without compromising employee work-life balance.
- Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
- Conducted employee training and onboarding processes with strategic goals in mind.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Maintained organization of the receiving area, creating clear pathways for efficient material handling and storage.
- Established cross-functional collaboration with other departments, improving overall warehouse workflow efficiencies.
Ride In Charge
Cedar Point Amusement Park
Sandusky, OH
06.2018 - 10.2018
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Assisted in maintenance and inspection of ride equipment, ensuring optimal performance and safety.
- Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
- Conducted thorough pre-operation inspections of rides, identifying potential issues before they became problems.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Supported fellow team members in maintaining a cohesive work environment focused on guest satisfaction and safety adherence.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Monitored passengers and ride operations and enforced safety regulations.
Kitchen Staff
Beer Barrel Pizza & Grill
Findlay, OH
02.2016 - 06.2018
- Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Assisted in menu planning, incorporating seasonal ingredients for fresh and innovative dishes.
- Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
- Ensured prompt order fulfillment by effectively prioritizing tasks during high-volume periods.
- Collaborated with team members to ensure seamless coordination during peak service hours.
Education
High School Diploma -
North Baltimore High School
North Baltimore, OH06.2018
Skills
- Computer Skills
- Load Planning
- Safety Compliance
- Warehouse Operations
- Time Management
- Problem Solving
- Attention to Detail
- Adaptability
- Conflict Resolution
- Staff Training
- Stock Control
- Shipping and Receiving
- Building rapport
Contact
North Baltimore, OH 45872
Education
North Baltimore, OH
Timeline
Car Salesperson
Anderson Nissan
10.2024 - Current
New Car Sales Consultant
Reineke Ford Lincoln
11.2023 - 10.2024
Manager in Training
Buckle
10.2023 - 09.2024
Receiving Supervisor
Lowes Distribution Center
10.2018 - 06.2023
Ride In Charge
Cedar Point Amusement Park
06.2018 - 10.2018
Kitchen Staff
Beer Barrel Pizza & Grill
02.2016 - 06.2018
High School Diploma -
North Baltimore High School