Joshua Rodriguez
Albuquerque,NM
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Organized technician with a successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically demanding work. Safety-oriented team player with a strong attendance record. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
11
11
years of professional experience
Work History
Operations Manager
El Tijuas Taco LLC
05.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Accomplished multiple tasks within established timeframes.
Customer Service Representative
NM811
03.2017 - 04.2021
- Answered customer questions about excavation laws in New Mexico to provide locates of main utility lines before evacuation work can take place.
- Provided Utility Companies with locate requests with all information that was required by New Mexico procedures to prevent damages to underground utilities
- Created locate request for excavators/construction companies to have their work sites marked for underground utilities
- Informed Excavating Companies and Homeowner about New Mexico State Excavation Laws Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Responded to all customer inquiries thoroughly and professionally. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Customer Service Representative
Sitel - Directv
01.2014 - 03.2016
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Handled customer inquiries and high-volume calls to solve billing and ordering problems.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Resolved service, pricing, and technical problems for customers by asking clear and specific questions.
- Managed high call volume with tact and professionalism.
Maintenance Technician
Real Estate Personnel
02.2013 - 04.2014
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Followed instructions from supervisor regarding daily job tasks and duties.
Education
GED -
CNM
Albuquerque, NM03.2011
Skills
- Maintenance Planning
- Document Control
- Process Improvement
- Financial Management
- Operations Management
- Marketing
- Team Leadership
- Sales Techniques
- Customer Complaint Resolution
- Appointment Scheduling
- Business Growth and Retention
- Upselling
- Point of Sale Operation
- Food Safety and Sanitation
- Equipment Maintenance
- Meal Preparation
- Staff Coordination
- Payroll and Scheduling
- New Hire Training
- Kitchen Management
- Food Service Operations
- Equipment Installation
- Plumbing
- Tool Management
- Supply Management
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Operations Manager
El Tijuas Taco LLC
05.2020 - Current
Customer Service Representative
NM811
03.2017 - 04.2021
Customer Service Representative
Sitel - Directv
01.2014 - 03.2016
Maintenance Technician
Real Estate Personnel
02.2013 - 04.2014
GED -
CNM
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