Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Joshua Rodriguez

Forest Hills,NY

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Manufacturing Operator

Millipore Sigma
Jaffrey, New Hampshire
04.2022 - 09.2024
  • Maintained accurate records of production output and quality inspections.
  • Used daily system logs to document production information, discussing issues with management.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date.
  • Collaborated with engineering teams to develop improved processes for better efficiency and accuracy in production runs.
  • Adjusted machine settings based on product specifications or customer requirements.
  • Sorted product components on work tables to maintain maximum organization and productivity.
  • Reported any identified issues with quality control procedures immediately.
  • Adjusted machine settings as needed to maintain product quality standards.
  • Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
  • Monitored and observed production line to watch for pile-ups and jams.
  • Inspected finished products for defects or deviations from specifications before packaging them for shipment.

Freight/Customer Service Associate

Regal Cinemas
Queens, NY
06.2019 - 02.2022
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Consulted with customers regarding needs and addressed concerns.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Lifted and carried 50 pounds + of product.
  • Rearranged supplies and organized product

Education

High School Diploma -

Maspeth High School
Elmhurst, NY
07.2015

Skills

  • Customer Support
  • Safety regulations
  • Problem Resolution
  • Verbal Communication
  • Problem-solving abilities
  • Materials transport
  • Stockroom procedures
  • Freight operations
  • Work order processing
  • Clean room operations
  • Machine setup
  • Assembly line experience
  • Hazardous materials handling
  • Packaging and labeling
  • Lockout and tagout procedures

Accomplishments

Became Employee of the month 2 months after hiring date.

Timeline

Manufacturing Operator

Millipore Sigma
04.2022 - 09.2024

Freight/Customer Service Associate

Regal Cinemas
06.2019 - 02.2022

High School Diploma -

Maspeth High School
Joshua Rodriguez