Joshua Rosemond
Canton,Texas
Summary
Accomplished Retail Manager with a proven track record at Lowes Home Improvement Stores, enhancing customer satisfaction and streamlining operations for efficiency. Expert in staff management and problem-solving, I've led teams to exceed performance goals through innovative training and mentoring. Skilled in retail management and customer engagement, achieving significant improvements in service delivery and operational effectiveness.
Overview
12
12
years of professional experience
Work History
Department Manager
Lowes Home Improvement Stores
09.2023 - 06.2024
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Owner of Sporting Store
Joshua Rosemond
03.2021 - 08.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
Team Leader Manager
Wal-Mart Supercenter
07.2022 - 11.2022
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
Fulfillment Manager
Lowes Home Improvement Stores
12.2021 - 06.2022
- Streamlined fulfillment processes for faster delivery times and increased customer satisfaction.
- Tracked delivery goals and developed improvement plans to correct deficiencies.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities as well as recognition for achievements accomplished at work.
- Maintained open lines of communication between departments to ensure smooth workflow transitions from incoming orders through final shipment stages.
- Used advanced planning tools to balance service, inventory, and resource utilization levels.
Department Manager, Outdoor, Lawn, and Garden
Walmart
07.2012 - 12.2021
- Optimized staffing levels based on seasonal trends to ensure adequate coverage during peak business hours without exceeding labor budgets.
- Streamlined operations for increased efficiency by implementing inventory management strategies.
- Championed sustainability initiatives by introducing environmentally friendly products and promoting eco-conscious practices among staff members and customers alike.
- Resolved customer complaints effectively by identifying issues and implementing appropriate solutions promptly.
- Mentored staff members to develop leadership skills and promote career advancement within the company.
- Collaborated with vendors to negotiate contracts, ensuring high-quality products at competitive prices.
- Increased sales with targeted marketing campaigns for seasonal promotions and product launches.
- Maximized inventory turnover by carefully monitoring stock levels, adjusting orders to meet demand fluctuations.
- Enhanced customer satisfaction by providing expert advice on outdoor, lawn, and garden products.
- Organized regular team meetings for open communication, addressing concerns, sharing updates, and fostering team cohesion within the department.
Education
High School Diploma -
Canton High School
Canton, TX05.2011
Skills
Customer Service
Staff Management
Team Supervision
Problem-Solving
Training and mentoring
Customer Engagement
Goals and performance
Retail Management
Coaching and Mentoring
Employee Scheduling
Scheduling
Product restocking
Operations
Discgolf Tournament Coordinator
I have hosted and managed over 12 tournaments all over east texas. I have grown the sport locally with my discgolf business and then sold my business so i can play more of the sport that i love.
Timeline
Department Manager
Lowes Home Improvement Stores
09.2023 - 06.2024
Team Leader Manager
Wal-Mart Supercenter
07.2022 - 11.2022
Fulfillment Manager
Lowes Home Improvement Stores
12.2021 - 06.2022
Owner of Sporting Store
Joshua Rosemond
03.2021 - 08.2023
Department Manager, Outdoor, Lawn, and Garden
Walmart
07.2012 - 12.2021
High School Diploma -
Canton High School