Joshua Rougeau
Rayne,La
Summary
Experienced leader with 21 years in the oil field, seeking a Project Manager position at Projeo. Excellent problem-solving, comprehension, and analytical skills. Project-focused, dedicated, and hard-working. Proven experience in managing schedules, handling customer inquiries, and facilitating seamless communication between teams. Known for collaboration, adaptability, and goal achievement. Skilled in problem-solving, multitasking, and maintaining high standards in fast-paced environments. Reliable and thrives under changing needs. Committed to maintaining tight service of customer deliveries while upholding high standards of performance excellence and safety. Excited to be a valued employee and contribute to Projeo's ongoing success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Service Coordinator
Halliburton Energy Services
02.2023 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Coordinated and monitored service activities to confirm work met all requirements.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Communicated with clients and service providers to provide updates on work progress.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Prepared reports on service performance metrics and key indicators for management review.
- Facilitated team meetings to discuss performance metrics, leading to unified approach towards service goals.
- Streamlined communication between service departments, ensuring timely updates and reducing errors.
- Liaised with finance department to ensure accurate billing and resolve any discrepancies, enhancing customer trust and satisfaction.
- Negotiated service contracts with clients, securing favorable terms and ensuring clear communication of service scopes.
- Collaborated with marketing department to highlight customer success stories in promotional materials.
- Conducted regular reviews of operations and identified areas for improvement.
- Frequently inspected production area to verify proper equipment operation.
Shop Leader
Halliburton
08.2011 - 02.2023
Coil-Tubing/N2 Supervisor
Allis Chalmers
09.2008 - 08.2011
Coiled-Tubing Supervisor
Wise Well Intervention
01.2008 - 08.2008
Coil-Tubing Supervisor
Halliburton
06.2003 - 01.2008
Education
Certification in Project Management
Colorado State University
Fort Collins, CO03-2025
High School -
Lagrange High School
Lake Charles, La01.2001
Skills
- Team leadership
- Client advocacy
- Service monitoring and evaluation
- Needs assessment
- Meeting facilitation
- Program follow-up and assessment
- Ongoing client support
- Status meetings
- Time management
- Task prioritization
- Problem-solving
- Quality assurance
- Teamwork and collaboration
Certification
- Certified in Project Management
- OSHA 30 Certified in General Industry
- BOP Testing and Disassemble Certified
- SAP Experience
- Well Control Certified
- Forklift Trained
- Experience working with Nitrogen/Glycol/Xylene/Diesel and some Acids
- Commercial Drivers License (CDL)
Timeline
Service Coordinator
Halliburton Energy Services
02.2023 - Current
Shop Leader
Halliburton
08.2011 - 02.2023
Coil-Tubing/N2 Supervisor
Allis Chalmers
09.2008 - 08.2011
Coiled-Tubing Supervisor
Wise Well Intervention
01.2008 - 08.2008
Coil-Tubing Supervisor
Halliburton
06.2003 - 01.2008
- Certified in Project Management
- OSHA 30 Certified in General Industry
- BOP Testing and Disassemble Certified
- SAP Experience
- Well Control Certified
- Forklift Trained
- Experience working with Nitrogen/Glycol/Xylene/Diesel and some Acids
- Commercial Drivers License (CDL)
Certification in Project Management
Colorado State University
High School -
Lagrange High School
Similar Profiles
Marcus MonteMarcus Monte
Warehouse Coordinator at Halliburton Energy ServicesWarehouse Coordinator at Halliburton Energy Services
ANDREW CAMPBELLANDREW CAMPBELL
Material Coordinator III at Halliburton Energy ServicesMaterial Coordinator III at Halliburton Energy Services
Elizabeth RodriguezElizabeth Rodriguez
Assistant Operator at Halliburton Energy ServicesAssistant Operator at Halliburton Energy Services