JOSHUA PORTER
Perry,KS
Summary
Highly skilled Service Manager with relevant background in leading customer-focused teams and implementing effective service strategies. Strong managerial capabilities, including team leadership, problem-solving skills, and a keen ability to multitask under pressure. Demonstrated success in improving customer satisfaction levels, streamlining operations, and fostering positive work environments.
Overview
13
13
years of professional experience
Work History
Service Manager
Marten Transport
Edwardsville, KS
09.2024 - Current
- Oversaw maintenance of transport vehicles to ensure safety and reliability.
- Trained new staff on operational procedures and company policies.
- Monitored compliance with safety regulations and company standards regularly.
- Hired and trained service department staff to drive performance.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Pitched in to complete various duties during peak periods or employee absences.
- Created standard operating procedures for all service functions.
- Ensured compliance with applicable laws and regulations related to services provided.
- Guided department employees on changes from management.
- Negotiated contracts with vendors and suppliers to secure favorable terms.
- Coordinated with the warranty department to process claims and provide customer support.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Recruited and trained new employees to meet job requirements.
Shop Foreman
Marten Transport
07.2020 - 09.2024
- Responsible for setting up the daily plan for shop techs, making sure that safety goals are reached, holding techs to the allotted times that are assigned to job steps.
- Also responsible for invoicing and issuing POs to outside vendors, and maintaining a working relationship with outside vendors.
Refrigeration Tech
Marten Transport
06.2016 - 07.2020
- Responsible for the maintenance and repair of Thermo King and Carrier transport refrigeration units, both Walmart multi temp and Marten single temp units.
Part time Helper/maintenance tech
Alltech Mechanical
04.2015 - 06.2016
- Responsible for maintenance/service of plumbing, electrical, and HVAC/Refrigeration equipment at multiple chain restaurants.
Part time lube tech
Jiffy Lube
06.2014 - 03.2015
- Responsible for the safe and timely work of changing oil on customer cars, also maintaining a safe and cleanly shop.
CDL Delivery driver
Panera Bread
03.2012 - 06.2014
- Responsible for the safe and timely delivery of raw product to multiple locations.
- Maintain truck to DOT standards.
Education
Certificate - Climate and Energy Control Technology
Washburn Technical Institute
01.2016
High School Diploma -
Continental Academy
01.2009
Skills
- Vehicle maintenance
- Safety compliance
- Operational procedures
- Performance management
- Vendor management
- Service documentation
- Problem solving
- Time management
- Quality assurance
- Process improvement
- Employee recruitment
- Employee supervision
- Compliance enforcement
- Office administration
- Staff training and development
- Team scheduling
- Vendor sourcing
- Supply ordering
- Workflow management
- Staff supervision
- Quality control
- Budget control
- Service and parts teams management
- Team leadership
- Reporting and documentation
- Verbal and written communication
- Hospitality and accommodation
- Trustworthy and honest
- Technical troubleshooting
- Service scheduling
- Service quality management
- Mechanical diagnostics
Awards And Acknowledgements
- EPA 608 Universal Certification, #823236234320
- EPA 609 Certification
- -410a Safety Certification
- OSHA 10 hour Certification, #36-004932557
- Forklift Training
- Carrier Factory Multi temp Certification
- Bendix Brakes Training
- Jost 5th Wheel Training
- Thermo King Multi Temp factory Training
- ESCO INSTITUTE 608 and 609 test Proctor
Timeline
Service Manager
Marten Transport
09.2024 - Current
Shop Foreman
Marten Transport
07.2020 - 09.2024
Refrigeration Tech
Marten Transport
06.2016 - 07.2020
Part time Helper/maintenance tech
Alltech Mechanical
04.2015 - 06.2016
Part time lube tech
Jiffy Lube
06.2014 - 03.2015
CDL Delivery driver
Panera Bread
03.2012 - 06.2014
Certificate - Climate and Energy Control Technology
Washburn Technical Institute
High School Diploma -
Continental Academy