JOSHUA RUFFIN
Summary
Dedicated and customer-focused professional with over 4 years of experience in delivering exceptional customer service in fast-paced environments. Proven ability to handle high-volume customer interactions, resolve complaints efficiently, and provide solutions that enhance customer satisfaction. Skilled in utilizing CRM software, managing multi-line phone systems, and working collaboratively with team members to achieve company goals. Possesses excellent communication skills, a positive attitude, and a strong commitment to meeting and exceeding customer expectations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Machine Technician
Pepsi Bottling Company of New York
08.2024 - Current
- Contributed to a safer work environment by implementing proper lockout/tagout procedures during maintenance tasks.
- Dismantled machinery to access, remove, and replace worn components and keep production within optimal tolerances.
- Improved machine efficiency by conducting routine maintenance and troubleshooting issues.
- Maintained detailed records of all machine repairs and parts replacements, ensuring accurate tracking of inventory.
Night Crew Clerk
ShopRite
- Current
- Assist customers with locating products, answering questions, and providing a friendly and helpful shopping experience
- Replenish shelves with products from the stockroom, ensuring products are arranged according to store layout and display standards
- Work collaboratively with other night crew members and supervisors to complete tasks efficiently and effectively
- Receive, unpack, and check incoming inventory shipments. Ensure inventory is accurately labeled and stored
Member Service Rep
Jovia Financial Credit Union
05.2023 - 02.2024
- I processed certified checks, stop payments, term certificate renewal notices, and other file maintenance transactions, i.e. PAL, online banking and address changes, etc and with these services I ended each month with a 96% customer service satisfactory rate
- I closed on Home equity line of credit, credit cards, auto loans , personal loans, etc which helped the branch surpass goals which had to be met at the end of each month
- I helped customers open and close checking accounts, credit cards, savings accounts, personal loans, and mortgages which kept members happy with their service, helped the branch with surpassing goals each month, and helped me reach all of my goals for each month
LaserShip
09.2022 - 04.2023
- Handle customer inquiries and concerns via phone, email, or in-person, providing timely and accurate information
- Unload trucks and containers, check incoming shipments for accuracy, and ensure products are properly stored
- Conduct inventory counts and report discrepancies. Ensure products are properly labeled and organized
- Accurately complete and maintain records of shipments, inventory levels, and any other required documentation
Retail/ Cashier
Lowe’s Home Improvement
02.2021 - 08.2022
- Demonstrates and explains merchandise
- Selecting and suggesting options suitable for the customer needs
- Answers customer’s questions about merchandise
- Assists customers with purchase decisions
- Responsible for processing and receiving payments and issuing receipts to customers as they leave with their purchases
Education
High School Diploma - undefined
Cloud Support Engineering Program - undefined
Google Coursera
Skills
- Customer Service
- Microsoft Office
- Client Relationship
- Time Management
- Email Networking
- Persuasion
- Google Workspace
- Cross Selling
Certification
- NRF Customer Service & Sales
- CompTIA IT Fundamentals(ITF+)
- AWS Certified Cloud Practitioner
- Google IT Support
Timeline
Machine Technician
Pepsi Bottling Company of New York
08.2024 - Current
Member Service Rep
Jovia Financial Credit Union
05.2023 - 02.2024
LaserShip
09.2022 - 04.2023
Retail/ Cashier
Lowe’s Home Improvement
02.2021 - 08.2022
Night Crew Clerk
ShopRite
- Current
High School Diploma - undefined
Cloud Support Engineering Program - undefined
Google Coursera