Tatiana Johnson
Providence
Summary
Enthusiastic and motivated individual that is passionate about customer service. Team player that works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Seeking full-time position that offers professional growth, utilizing interpersonal skills, excellent time management and problem solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Machine Technician
Victrex
09.2019 - 12.2024
- Played a key role in successful facility audits by maintaining immaculate workspaces and documentation, reflecting a high level of professionalism and organization.
- Performed preventive maintenance to promote machine reliability and longevity.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Maintained equipment performance by lubricating and cleaning components.
- Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
- Followed tooling instructions and product specifications to determine and implement operational sequences.
- Dismantled machinery to access, remove, and replace worn components and keep production within optimal tolerances.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Contributed to a safer work environment by implementing proper lockout/tagout procedures during maintenance tasks.
- Assisted in training new technicians on company protocols, machine operations, and safety procedures to promote a knowledgeable workforce.
- Maintained detailed records of all machine repairs and parts replacements, ensuring accurate tracking of inventory.
- Ensured compliance with OSHA safety guidelines throughout daily operations, minimizing workplace accidents.
- Demonstrated adaptability in mastering various machines across different departments, increasing overall team flexibility.
Micro Electronic Processor
IMS
01.2016 - 08.2019
- Performed precision processing of microelectronic components in a clean, high-quality manufacturing environment.
- Prepared, processed, and assembled passive components following detailed process sheets and work instructions.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Contributed to the achievement of department goals through consistent high-quality work.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
Customer Service Associate
AT&T
03.2014 - 10.2017
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Conducted customer feedback surveys to gather insights and identify areas for improvement.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Portsmouth High School
Portsmouth, RI 05.2001 -
Skills
Time Management
Customer Satisfaction
Microsoft Office
Maintenance and repairs
Mechanical systems
Machine operation
Workplace safety
Customer support
Customer service
Team collaboration
Problem resolution
Certification
Google Cybersecurity Professional Certificate
Timeline
Google Cybersecurity Professional Certificate
05-2025
Machine Technician
Victrex
09.2019 - 12.2024
Micro Electronic Processor
IMS
01.2016 - 08.2019
Customer Service Associate
AT&T
03.2014 - 10.2017
High School Diploma -
Portsmouth High School
05.2001 -
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