Joshua Rutherford
Saint Albans,WV
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Field Service Representative
Safelite Autoglass
Saint Albans, WV
08.2023 - 11.2025
- Demonstrated strong interpersonal communication skills.
- Recommended product replacements to clients.
- Collaborated with procurement for parts availability.
- Liaised between customers and the internal technical team.
- Exceeded performance targets with avg of 30-40 calls a day during slow season (Nov-April) and 60-80 calls a day during busy season (April-Oct)
- Coordinated service visits more effectively.
- Engaged customers in post-service procedures.
- Improved customer satisfaction.
- Maintained high service quality.
- Served residential and commercial clients.
- Stayed updated with industry standards.
- Ensured proper handling of customer escalations.
- Discussed additional services.
- Documented all customer interactions.
EMT-Basic
Kanawha County Emergency Ambulance Authority
Charleston, WV
03.2020 - 07.2023
- Performed CPR and defibrillation.
- Collaborated with paramedics.
- Collaborated with public safety officials.
- Managed emergency transportation of patients.
- De-escalated violent situations with patients.
- Communicated vital patient information to medical facilities.
- Provided compassionate and culturally sensitive care.
- Ensured smooth transition from pre-hospital to hospital care.
- Stabilized injured victims on-site.
- Documented patient health status.
- Administered EMT Basic protocol care.
- Ensured critical gear was operational before every shift.
- Improved patient outcomes.
- Reassessed vital signs en route to local hospitals in area.
- Increased overall trust among patients.
- Ensured crucial supplies were fully stocked.
- Transported patients to specialized care facilities.
- Administered life-saving interventions.
- Maintained accurate documentation of patient care reports.
- Administered advanced first aid treatment.
- Worked closely with hospital staff.
- Ensured safe extraction of patients.
- Handled multi-vehicle accidents.
- Monitored vital signs in BLS patients.
- Cared for a diverse patient population.
- Provided basic first aid training.
- Served over 10-15 patients a day.
- Supported paramedics in advanced airway procedures.
- Provided life-saving interventions.
- Included oxygen tanks and defibrillators.
- Operated under high-pressure situations.
- Performed thorough vehicle equipment checks.
Administration
Kanawha County Metro 911
Charleston, WV
01.2009 - 06.2020
- Improved productivity.
- Increased client satisfaction.
- Reduced risk.
- Monitored office equipment and supplies inventory.
- Monitored calls to give feedback on where call takers could improve
- Security Monitoring at the security gate with multiple cameras
Dispatcher
Kanawha County Metro 911
Charleston, WV
01.2009 - 06.2020
- Utilized strong multitasking abilities.
- Tracked ongoing service calls.
- Coordinated emergency response units.
- Communicated effectively with diverse personnel.
- Shared crucial location and safety updates.
- Dispatched up to 100 vehicles in a single day.
- Dispatched an average of 80-120 service calls per day.
- Maintained calm under pressure.
- Dispatched emergency services to high-risk locations.
- Maintained communication with customers.
Education
EMT - Some college (No degree) - EMT Training Course
RESA 3
West Virginia02.2020
Some College (No Degree) -
West Virginia State University
Institute, WVHigh School - undefined
St Albans High School
Saint Albans, WV01-1995
Skills
- Customer conflict management and resolution
- Strong multitasking abilities under pressure
- Adaptability to change
- Service calls
- Service documentation
- Product recommendations
- Teamwork
- Teamwork and collaboration
- Customer service
- Multitasking Abilities
- Reliability
Certification
- EMT - Emergency Medical Technician
Timeline
Field Service Representative
Safelite Autoglass
08.2023 - 11.2025
EMT-Basic
Kanawha County Emergency Ambulance Authority
03.2020 - 07.2023
Administration
Kanawha County Metro 911
01.2009 - 06.2020
Dispatcher
Kanawha County Metro 911
01.2009 - 06.2020
High School - undefined
St Albans High School
EMT - Some college (No degree) - EMT Training Course
RESA 3
Some College (No Degree) -
West Virginia State University