Joshua Sale

• Coordinate authentication and grading services to ensure submission legitimacy and accuracy

• Properly count, verify, and document submissions to maintain asset integrity

• Prepare, pack, and fulfill high-volume dealer orders with strong attention to detail and timely execution

• Inspect merchandise for quality control prior to shipment, ensuring all items meet company standards

• Travel to trade shows, conventions, and industry events to represent the brand and support on-site operations

• Set up and break down event booths, displays, and merchandising materials in alignment with brand standards

• Assist dealers and clients in person at events, providing product education and personalized service

• Build and maintain strong professional relationships with dealers, vendors, and collectors

• Ensure secure handling, tracking, and transportation of high-value merchandise during travel

• Customer Service Excellence: Delivered stellar customer service by assisting customers, answering their questions, and resolving issues promptly, ensuring a positive shopping experience.
• Staff Training and Supervision: Trained staff on daily duties and supervised their work, providing constructive feedback that resulted in improved performance and increased customer satisfaction.
• Operational Management: Oversaw daily operations by delegating tasks, managing shift changes, and performing keyholder duties to open and close the business efficiently.
• Sales Optimization: Boosted sales through attractive merchandise presentation, competitive pricing, and maintaining adequate inventory levels.
• Cash Handling and Compliance: Conducted regular audits of cash handling practices to ensure adherence to company policies, minimizing discrepancies and enhancing financial accuracy.
• Team Development: Coached, mentored, and trained new team members on operational processes and procedures, fostering a knowledgeable and cohesive team.
• Operational Planning: Developed and implemented plans for daily operations, including inventory management, staffing, and scheduling, to ensure smooth and efficient store functioning.
• Customer Assistance: Assisted customers with product selection based on their individual needs, enhancing their shopping experience, and driving sales.
• Merchandise Management: Regularly reviewed merchandise displays to ensure proper placement of products according to company standards, optimizing visual appeal and accessibility.
• Policy Compliance: Monitored store operations to ensure compliance with company policies and procedures, maintaining a high standard of operational integrity.

• Technical Support and Repair: Delivered comprehensive tech support over the phone and conducted in-house bench tech repairs for cellular devices, laptops, routers, and smart devices across various operating systems.
• Rapid Advancement: Promoted from Level 1 Tech to Level 2 Tech in just 6 weeks, significantly faster than the typical 3–6-month timeframe.
• Leadership and Management: Supervised employees across multiple Asurion retail locations in Orange County, California, demonstrating strong leadership and interpersonal skills with both staff and customers.
• Customer and Employee Focus: Maintained a customer-first approach while balancing the needs of employees and the company, ensuring optimal solutions for all parties. Ensured every customer was acknowledged warmly, thanked for their visit, and assisted promptly.
• Performance Coaching: Set clear expectations, followed up, and coached employees to meet performance metrics, leading to consistent month-over-month and year-over-year growth.
• Effective Communication: Ensured consistent and effective communication within the team, contributing to a 20% increase in sales and customer satisfaction.
• Independent Work Capability: Demonstrated the ability to work independently and unsupervised for extended periods, maintaining focus and productivity in a dynamic work environment.
• Superior Customer Service: Exhibited strong customer service skills, including clear verbal and written communication, prompt and professional phone etiquette, and proactive engagement with customers to meet their needs and close sales.
• Operational Excellence: Managed customer transactions efficiently, ensured staff offered additional items during purchases, and informed customers about special promotions. Managed customer complaints swiftly and courteously, ensuring a positive shopping experience.
• Team Motivation: Motivated the team to achieve superior performance by setting goals and timelines, fostering a positive and productive work environment.