Joshua Sama

• Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
• Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
• Secured vehicle to tow truck and checked all attachments for safe operation.
• Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
• Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
• Fastened chains, straps, covers, and binders to secure load during transit.
• Answered roadside assistance calls for tows and other vehicle support.
• Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
• Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
• Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
• Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.

• Delivered exceptional customer service by addressing individual concerns regarding vehicle performance or potential issues promptly.
• Increased sales of used cars by ensuring all vehicles met quality standards before being offered to customers.
• Demonstrated strong attention to detail while completing repair tasks, resulting in fewer return visits from customers due to unresolved issues.
• Collaborated with sales team to inspect and recondition trade-in vehicles, maintaining high-quality inventory levels.
• Improved customer satisfaction by providing thorough diagnostics and repair services for used vehicles.
• Prioritized high-impact repairs during busy periods, ensuring the most urgent needs were addressed first while managing workload efficiently.
• Reduced wait times for customers by effectively diagnosing and repairing issues within targeted time frames.
• Ensured customer safety by performing comprehensive inspections on all serviced vehicles prior to release.
• Maintained a clean and organized workspace, contributing to a productive work environment for the entire service department.
• Provided detailed explanations of necessary repairs to customers, increasing their understanding of the value in maintaining their vehicles properly over time.

• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
• Increased customer satisfaction with prompt and knowledgeable support for various technical issues.

Ensured expedited completion of services for optimal efficiency.

Conducted comprehensive vehicle inspections.

Completed repairs with adherence to quality standards and deadlines.

Regularly held a firm lead regarding recommendations.

• Facilitated timely delivery of parts to the install team as necessary.

• Performed local towing services.
• Facilitated interstate transportation processes.
• Provided on-call support during rotation periods.
• Operated and loaded diverse categories of medium-grade machinery.

• Performed local flatbed towing services.
• Handled towing of various materials, including vehicles.

• Provided local flatbed towing services.
• Executed disaster recovery towing services across local and out-of-state locations.

• Support golfers with equipment.
• Managed upkeep of Gulf Clubs.
• Coordinated tournament preparation for golf course.
• Assisted participants in transitioning safely from cars to fields.
• Streamlined preparation of beverages with enhanced order fulfillment quality.

• Managed installation and repair of apartment fixtures.
• Maintained adherence to safety regulations throughout plumbing tasks.
• Executed comprehensive landscape designs.
• Specialized in construction tasks including drywall and plastering.
• Performed regular maintenance on various appliances.
• Performed maintenance to enhance functionality of air conditioning systems.

• Delivered high-quality customer service.
• Recommended suitable parts to improve customer system functioning.
• Executed essential vehicle maintenance.
• Maintained accurate records in database systems.
• Handled transactions accurately.

• Ensured proper documentation.
• Handled inbound calls with efficiency.
• Restocked supply cabinets as needed.
• Conducted thorough elimination of archival documents.