Thereasa Kogan
ENGLEWOOD,CO
Summary
I was the only manager to get 100% of my bonus as well as all of my accelerators and to continue to do it for 3 years.
When in school I was on the Dean's list I had perfect attendance and I graduated with a 4.0.
Overview
2027
2027
years of professional experience
Work History
Uber Driver
Uber Eats
Denver, CO
11.2025 - Current
- Delivered food orders promptly while adhering to traffic and safety regulations.
- Maintained high customer satisfaction ratings through effective communication and reliable service.
- Navigated efficiently using GPS technology to optimize delivery routes.
- Handled cash transactions accurately, ensuring secure payment processing for each order.
Caregiver
Family
Lakewood, CO
2013 - 02.2024
- Assisted with daily living activities to promote independence and well-being.
- Maintained a safe and clean environment to ensure comfort and safety.
- Communicated effectively with family members to report changes in health status.
- Implemented individualized care plans tailored to specific needs of clients.
Colorado Department of Revenue
07.2022 - 02.2023
- Take incoming calls from taxpayers, update addresses and phone numbers.
- I would help them if locked out of their Revenue Online account get back in and reset passwords.
- I also would show the Taxpayer how to cancel a payment on their account.
- Verify DMV Name/ Address information
- Adjust tax return, I would then request a refund if the Taxpayer was owed one. and I would move payments to the correct Period.
Plant Manager
Dependable Cleaners
Denver, CO
08.2011 - 06.2022
- Monitored and supported progress of plant production orders by managing shop capacity and loading functions at 1 facilities and over seeing 2 dry stores
- Reduced costs by eliminating materials waste and unnecessary labor hours
- Maintained quality of product with robust inspections and assessment team
- Managed direction and optimization of daily functions, exceeding customer expectations
- Managed employees, employee reviews, training, and schedules
- Enforced quality assurance protocols to deliver ideal customer experiences
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness
- Problem solving
- Cash Handling, Bank deposits
- Data entry of previous day financial information and details of clothing
- Weekly inventory and yearly inventory
- Payroll - ADP and Paycom
- Face to face and over the phone customer service
Receptionist/Packer
Mile Hi Moving
Aurora, Colorado
01.2009 - 08.2011
- Supported open communication and high customer service
- Answered telephone calls on a multi-line system from clients, vendors and various other callers seeking information
- Sorted and distributed mail correspondence between departments and personnel
- Greeted arriving members and customers
- Did pack-outs (packing up someone’s belongings)
- Data entry
- Payroll
- Daily inventory of invoices and receiving
Education
Medical Assistant - Medical Assisting
Concorde Career College
Aurora, CO06-1995
Skills
Employee training and development
Employee scheduling
Customer service oriented
Verbal and written communication
Conflict resolution
Time management
Consistently meets goals
Efficient multi-tasker
Problem Solving
Timeline
Uber Driver
Uber Eats
11.2025 - Current
Colorado Department of Revenue
07.2022 - 02.2023
Plant Manager
Dependable Cleaners
08.2011 - 06.2022
Receptionist/Packer
Mile Hi Moving
01.2009 - 08.2011
Medical Assistant - Medical Assisting
Concorde Career College
Caregiver
Family
2013 - 02.2024