Joshua Sandoval
Summary
Demonstrated ability to resolve customer complaints in accordance with company policy, ensuring customer satisfaction and retention. Provided excellent customer service while effectively promoting loyalty programs, contributing to increased sales potential. Identified customer needs through active listening and recommended appropriate products, enhancing the overall shopping experience.
Overview
3
3
years of professional experience
Work History
Service Manager
Chipolte
Falls Church
09.2023 - Current
- Resolved customer complaints professionally in accordance with company policy.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Identified customer needs and recommended appropriate products.
- Led shifts in a fast-paced environment.
- Trained and coached new employees.
- Managed daily operations and customer concerns.
- Maintained food safety and sanitation standards.
- Assisted with scheduling and shift coverage.
- Worked effectively under high-volume business conditions.
Education
High School Diploma -
George C. Marshall High School
Falls Church, VA06-2024
Skills
- Customer service
- Sales techniques
- Product recommendations
- Complaint resolution
Timeline
Service Manager
Chipolte
09.2023 - Current
High School Diploma -
George C. Marshall High School