JOSHUA SANGER
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
8
8
years of professional experience
Work History
Helpdesk Service Technician
United States Marine Corps
Camp Pendleton, CA / Camp Lejeune, NC
08.2015 - 08.2023
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Inspected equipment to diagnose operational issues.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
Combat Marksmanship Coach
United States Marine Corps
Camp Pendleton, CA / Camp Lejeune, NC
11.2017 - 08.2023
- As an additional duty I would give classes on proper safety of firearms
- teach the corse of fire and advise shooters on the most stable shooting positions prior to going to the range
- While on the range my main job was being a safety officer and would coach shooters to help them become more accurate shooters
Delivery Driver
Dominos Pizza Inc.
Sneads Ferry, NC
10.2019 - 01.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Sergeant of the Guard
United States Marine Corps
Quantico, VA
09.2022 - 12.2022
- Assigned to Task Force Quantico during Operation Allies Welcome
- Coordinated activities of subordinate personnel to support mission success.
- Led team in developing strategic plans to meet operational objectives.
- Trained and mentored personnel in combat operations and tactics.
- Provided armed security for thousands of Afghan refugees while they were in the process of become citizens of the United States
Education
Intermediate Leadership School -
Corporal's Course
Camp Lejeune, NC02.2021
Advanced Leadership School -
Sergeant's School
Camp Lejeune, NC01.2021
Data Network Specialist - Information Technology
Cyber Network Operator Course
Twentynine Palms, CA07.2016
Information Technology - Information Technology
Marine Corps Cyber Network Operator Course
06.2016
Basic Leadership School -
Lance Corporal Seminar
01.2016
High School -
Whitesboro High School
Marcy, NY06.2015
Skills
- Work Documentation
- Technical Support
- Time Tracking
- Customer Service
- Technical Troubleshooting
- Project Management
- Diagnostics Skill
- Scheduling and Coordination
- Problem Solving
- Conflict Resolution
Key Qualifications
- Leadership
- Project Planning
- Customer Service
- Time management
- Proficiency in Microsoft Word, Excel, Powerpoint and Teams
- Excellent written and verbal communication
- Strong Interpersonal Skills
- Firearms Proficiency
- Firearms Instructor
Training
- Sexual assault prevention and response 2015-2023
- Equal Opportunity 2015-2023
- Suicide Prevention Program 2015-2023
- Operational Security 2015-2023
- Communication Security 2015-2023
- Anit-Terrorism 2015-2023
- Operational Risk Management 2015-2023
- Marine Corps Martial Arts Program (Green Belt) 2019
- Marine Combat Training 2015
Timeline
Sergeant of the Guard
United States Marine Corps
09.2022 - 12.2022
Delivery Driver
Dominos Pizza Inc.
10.2019 - 01.2021
Combat Marksmanship Coach
United States Marine Corps
11.2017 - 08.2023
Helpdesk Service Technician
United States Marine Corps
08.2015 - 08.2023
Intermediate Leadership School -
Corporal's Course
Advanced Leadership School -
Sergeant's School
Data Network Specialist - Information Technology
Cyber Network Operator Course
Information Technology - Information Technology
Marine Corps Cyber Network Operator Course
Basic Leadership School -
Lance Corporal Seminar
High School -
Whitesboro High School