Joshua Santiago

Cultivated inclusive environment for all team members across diverse roles, enhancing collaboration.

Oversaw food cost management, aligning actual and theoretical product usage with labor cost training.

Directed restaurant leaders towards achieving four key results: guest retention, team engagement, sales growth, and profit enhancement.

Portfolio included 11-18 restaurants with AAV ranging from 3.6-8.7 million in sales.

Sustained market KPI's in the top 12% of the brand out of 128 markets.

Achieved top 10% market loss reduction of .54 YoY and regional AvT improvement of .83 through expertise in MenuLink and KitchenSYNC.

Facilitated comprehensive training and system adherence, resulting in 20% average sales increase per restaurant over three years.

Recognized as one-time five-star winner, placing within top 10 percent of brand profitability rankings.

Participated in Women Food Service Forum to promote industry advancement and networking.

Led ELEVATE workshop for new GMs after six months in role, selected by CEO and COO.

Transformed team performance from rank 974 to number one within 13 months, sustaining position for 23 consecutive months.

Trained five future general managers, enhancing leadership pipeline for brand.

Achieved four-time recognition as a top 10 percent profit leader in brand.

Established culinary market leadership through coaching on prep systems and MenuLink utilization, achieving .03 year-over-year actual versus theoretical usage.

• Oversaw 50 team members in front-of-house operations, optimizing service delivery and efficiency.
• Achieved five-star award twice for ranking in top 10% profitability within brand.
• Led implementation of MenuLink inventory and ordering system to enhance operational effectiveness.