Joshua Schleifer
San Antonio,TX
Summary
Tech-savvy Electricians Apprentice with more than 2 years in community college environment. Effectively uses cutting-edge learning technology and strategies.
Overview
4
4
years of professional experience
Work History
Electrical Apprentice
Alterman Inc
10.2023 - Current
- Developed practical skills by actively participating in hands-on training sessions under the guidance of experienced electricians.
- Optimized workspace organization, maintaining a clean and orderly work area that promoted safety and productivity.
- Terminated wiring and connected circuits with correct techniques.
- Streamlined project timelines by effectively collaborating with senior electricians to complete tasks on schedule.
Customer Service & Technical Support Agent
IBEX Global
02.2023 - 07.2023
- Assisting with download, installation, and setup of tax preparation software
- Identifying and troubleshooting tax scenarios
- Researching and implementing solutions in order to communicate effectively with customers while navigating multiple screens in a continual call flow.
- Improved customer satisfaction by providing timely and efficient technical support to clients.
- Resolved complex technical issues for better client experience and smoother operations.
Warehouse Package Handler
Federal Express
01.2022 - 05.2022
- Large-volume package sorting
- Safely loading and unloading large freight
- Use of industrial equipment and electronic tracking devices.
- Reduced damaged goods by implementing proper handling techniques and providing training to team members.
- Enhanced warehouse efficiency by streamlining package sorting and labeling processes.
- Contributed to achieving company safety goals through diligent adherence to safety protocols and guidelines.
General Labor
Victory Fleet Service
08.2021 - 10.2021
- Cleaning, Prep, and Pressure Washing Oil Rigs
- Lawn and property maintenance
- Long haul vehicle relocation.
- Performed general labor tasks on concrete construction job sites using multiple power tools and specialized hand tools.
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
Seasonal Sales Associate
James Avery Artisan Jewelry
06.2021 - 08.2021
- Customer Service and Point of Sale
- Product selection consultant
- Responsible for inventory and product organization
- Clean / Maintain Display Cases
- Closing and after-hours store maintenance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Instore Associate/Shift Supervisor
Papa John's Pizza
06.2020 - 06.2021
- Customer service and Point of sale
- Ledger balance and cash drawer management and Reconciling till
- Quality Control
- Responsible for food prep line and baking
- Maintain high standards of quality in food production, sanitation.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
Education
Economics -
Northeast Lakeview College
San Antonio, TX05.2022
Skills
- Customer Service and Call Center Experience
- Critical Thinking and Problem-Solving
- Organization & Time Management
- Teamwork & Collaboration
- PC Software / Hardware Maintenance
- System Monitoring
- Data Entry
- Attention to Detail
References
References available upon request.
Timeline
Electrical Apprentice
Alterman Inc
10.2023 - Current
Customer Service & Technical Support Agent
IBEX Global
02.2023 - 07.2023
Warehouse Package Handler
Federal Express
01.2022 - 05.2022
General Labor
Victory Fleet Service
08.2021 - 10.2021
Seasonal Sales Associate
James Avery Artisan Jewelry
06.2021 - 08.2021
Instore Associate/Shift Supervisor
Papa John's Pizza
06.2020 - 06.2021
Economics -
Northeast Lakeview College
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