Tifany Cooper
Nashville,TN
Summary
Seasoned Universal Banker and Collection Representative with a proven track record at Truist Bank and the IRS. Expert in accounts management and customer service, enhancing client experiences through effective communication and digital solutions. Demonstrated success in payment processing and collections, ensuring accuracy and fostering strong client relationships.
Overview
26
26
years of professional experience
1
1
Certification
Work History
UNIVERSAL BANKER
Truist Bank
Nashville, TN
01.2022 - Current
- Provide a distinctive client experience to ensure a consistent service level by engaging clients with smiling, facilitating courteous conversation, conducting both complex and standardized transactions while uncovering needs
- Educate clients on digital, self-service solutions including ATMs, Online and Mobile banking to make banking easier and enhance their service experience
- Support team sales process by participating in client outreach through outbound calls, checking for client offers, and identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist
Collection Representative
Internal Revenue Service, IRS
Nashville, TN
11.1998 - 05.2021
- Performed reconciliation of accounts to ensure accurate billing and collections records.
- Received payments and posted amounts to customer accounts.
- Developed and maintained strong relationships with clients to facilitate payment collections.
- Maintained accurate records of all collection activities in computer system.
- Prepared and sent out demand letters and collection notices to delinquent accounts.
Education
HIGH SCHOOL DIPLOMA -
McGavock High School
TN01.2006
Skills
- Customer service call center experience
- Accounts management
- Payment processing
- Cash handling proficiency
References
References available upon request
Certification
- Certified Tennessee Notary
References
References available upon request.
Timeline
UNIVERSAL BANKER
Truist Bank
01.2022 - Current
Collection Representative
Internal Revenue Service, IRS
11.1998 - 05.2021
HIGH SCHOOL DIPLOMA -
McGavock High School
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