Kayla Conner
Washington,DC
Summary
My duty is to provide excellent customer service and provide a great experience. I check customer in, take calls, process payments, assist with statements and invoices, respond to emails, and more. I have accomplished being a great communicator with a team things my get difficult but as long the communication is there the team will stay strong.
Overview
7
7
years of professional experience
Work History
Universal Banker
City First Bank
08.2022 - 11.2022
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Increased referral rates by forging strong connections with customers and identifying potential business development opportunities.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
- Maintained friendly and professional customer interactions.
Customer Service Representative/Assistant
Signature Collision Center
01.2020 - 10.2021
- Process loan payments, deposits, and withdrawals
- Cash Shipment
- Organize oce work daily
- Order oce supplies
- Meet sales goals
- Client call follow ups
- Respond to E-mails
- Building rapport with clients
- Welcoming smile and greeting
- Assist clients needs
- CheckATM
Universal Banker
Truist Bank
07.2021 - 03.2022
- Meet sales goal
- Update customers with new products
- Balancing everyday
- Making sure supplies are in stock
- Working effectively and efficiently with my team
- Having positive and great energy with all
- Making sure all my task are completed on workday
Teller Supervisor
BB&T
11.2015 - 01.2020
- Trainer for cashier
- Take orders
- Take calls
- Welcoming smile and greeting
Cashier
Homeboys Seafood
06.2018 - 12.2018
Education
High School -
Bowie High School
07.2014
Skills
- Call center experience
- Customer Focus
- Appointment Scheduling
- Complaint Handling
- Meet sales goal
Timeline
Universal Banker
City First Bank
08.2022 - 11.2022
Universal Banker
Truist Bank
07.2021 - 03.2022
Customer Service Representative/Assistant
Signature Collision Center
01.2020 - 10.2021
Cashier
Homeboys Seafood
06.2018 - 12.2018
Teller Supervisor
BB&T
11.2015 - 01.2020
High School -
Bowie High School
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