Joshua Schwanke
Denver Https://www.linkedin.com/in/joshuaschwanke/
Summary
Autonomous Customer Service professional with 3 years of experience in sales and client management in the tech software industry. Committed to building relationships that foster trust and increase lifetime value.
Overview
4
4
years of professional experience
Work History
Renewals Account Manager
Employ
Denver, CO
05.2024 - Current
- Created tailored renewal plans for customers that incorporated best practices and strategies.
- Provided technical support for customers during the renewal process.
- Collaborated with sales teams to develop renewal strategies and maximize revenue potential from existing accounts.
- Managed an effective pipeline of over 100 accounts per quarter.
Sales Specialist
Aura
06.2023 - 06.2024
- Optimized pricing strategy by
conducting thorough market research that identified gaps and recommended changes to leadership. - Independently managed approximately 40 daily calls while maintaining accurate records of customer interactions and transactions.
- Collaborated with a diverse team of 15 people to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Renewals Manager (Contract)
Salesforce
09.2022 - 03.2023
- Managed SMB pipeline of 200+ accounts per quarter, consistently surpassing quota by +6%.
- Led projects and analyzed data to identify opportunities for improvement.
- Scheduled 10 calls per day to address customer inquiries and concerns.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered services to customer locations within specific timeframes.
Associate District Manager & Outside Sales
ADP
12.2021 - 05.2022
- Supervised 50 locations to enforce high-quality standards of operation.
- Met with existing and prospective customers to discuss business needs, identify challenges and recommend solutions.
Account Manager Intern
Lockton Insurance
06.2021 - 08.2021
- Conducted a competitive audit of emerging industry trends, applications and strategies to enhance products, services and presented to leadership team.
Education
Bachelor of Science - Marketing & Sales, Theology
North Central University
Minneapolis, MNSkills
- Salesforce
- Mac OS & Windows
- Network development
- Account management
- Renewals management
- Database management
Timeline
Renewals Account Manager
Employ
05.2024 - Current
Sales Specialist
Aura
06.2023 - 06.2024
Renewals Manager (Contract)
Salesforce
09.2022 - 03.2023
Associate District Manager & Outside Sales
ADP
12.2021 - 05.2022
Account Manager Intern
Lockton Insurance
06.2021 - 08.2021
Bachelor of Science - Marketing & Sales, Theology
North Central University