Joshua Scianna
Short Pump,VA
Summary
Experienced professional in Product Management and UX research with an expertise in qualitative research methodologies and financial services business needs. Focused on optimizing digital designs through understanding the unique challenges, frustrations and best practices of its users. Utilizes excellent cross functional communication and stakeholder collaboration to accomplish project and business goals. Background includes process, performance and efficiency improvements in an agile environment. Meticulous and disciplined with strong focus on successful product management to meet all business needs.
Overview
9
9
years of professional experience
Work History
Senior Lead Design Research & Strategy Specialist
TEKsystems
Hanover, MD
11.2022 - Current
- Led Product discovery of WellsFargo card services legacy systems to understand needs for target state platform.
- Developed research plans, questionnaires and surveys to collect qualitative data.
- Collaborated with stakeholders to define product. requirements and use cases and business rules.
- Researched and analyzed customer feedback to identify areas of improvement.
- Conducted competitive analysis to understand the market landscape for my product.
- Presented results of research studies to stakeholders for decision-making purposes.
- Leveraged expertise in user preferences and accessibility requirements to establish design specifications and optimize approaches.
- Gathered requirements from stakeholders through workshops and focus groups.
- Created prototypes and visual mockups by liaising and collaborating with designers.
- Collaborated with designers, developers, and product managers to ensure successful implementation of UX designs.
- Coordinated production across stages from concept and design development.
- Performed usability testing with users to identify areas for improvement in product design.
- Defined and analyzed product metrics (KPIs) to facilitate growth of product.
- Conferred with management and development teams to prioritize needs, resolve conflicts and develop solutions.
- Utilized A and B testing methods to measure the effectiveness of different design
- Documented processes, guidelines, and best practices for future reference.
Senior Product Specialist
USAA
San Antonio, TX
07.2015 - 10.2022
- Led discovery product's technical specifications and accurately explained specifications to customers and work team.
- Developed product roadmaps to help guide the development of new products.
- Analyzed user data to inform decisions about product enhancements or changes in direction.
- Analyzed customer feedback to identify areas of improvement in existing products.
- Summarized raw data and analyses and made recommendations based on findings.
- Leveraged expertise in user preferences and accessibility requirements to establish design specifications and optimize approaches.
- Presented findings to management and executive leadership and fielded questions to help refine strategies.
- Actively participated in agile ceremonies and events such sprint planning, stand ups, product demos.
- Collaborated with stakeholders to define product requirements and use cases.
- Facilitated cross-functional meetings between departments such as Sales, Customer Service, and Quality Assurance.
- Defined success KPIs for each feature release and monitored results post-launch.
- Created and maintained detailed product documentation, including user guides and tutorials.
- Trained internal staff members on features of newly released products.
UX/UI Designer - Contract
American Dream
East Rutherford, NJ
07.2022 - 08.2022
- Collaborated cross functionally with colleagues to deliver project requirements, develop solutions and meet deadlines.
- Coordinated production across stages from concept and design development through final testing and optimization.
- Presented solutions to complex design problems in presentations, click-through prototypes and design specifications.
- Developed and documented style guidelines for mobile web content.
UX/UI Designer - Contract
Crown Realty AZ
Goodyear, AZ
09.2022 - 10.2022
- Coordinated production across stages from concept and design development through final testing and optimization.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Created detailed wireframes, storyboards, user flows and process flows to effectively communicate interaction and design ideas.
Education
UX/UI Design Track - Information
Springboard
08.2022
Skills
- Journey Mapping
- Qualitative Research
- Affinity Mapping
- Jobs To Be Done
- Personas
- Empathy Mapping
- Surveys
- User Interviews
- AB Testing
- Usability Testing
- User Research
- User Interface Design
- Figma/FigJam
- Competitive Analysis
- Wireframing and Prototype Design
- Design Thinking
- Information Architecture
- Quantitative Analysis Expertise
Websites
Timeline
Senior Lead Design Research & Strategy Specialist
TEKsystems
11.2022 - Current
UX/UI Designer - Contract
Crown Realty AZ
09.2022 - 10.2022
UX/UI Designer - Contract
American Dream
07.2022 - 08.2022
Senior Product Specialist
USAA
07.2015 - 10.2022
UX/UI Design Track - Information
Springboard