Joshua Selvaggio
Kernersville ,NC
Summary
Dynamic Service Advisor with a strong work ethic at Kernersville Tire and Diesel, excelling in customer service and vehicle assessment. Proven ability to enhance customer satisfaction and consistently exceed sales targets through effective communication and service recommendations. Skilled in multitasking and maintaining attention to detail in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Service Advisor
Kernersville Tire and Diesel
Kernersville, NC
08.2023 - Current
- Assisted customers in understanding service options and recommendations
- Scheduled appointments and maintained accurate service records
- Provided support in resolving customer inquiries and concerns
- Collaborated with technicians to ensure timely service delivery
- Learned product knowledge to effectively communicate features and benefits
- Handled cash transactions and processed payments accurately
- Maintained cleanliness and organization of service area
- Gained familiarity with industry-standard software for customer management
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Parts Advisor
Kernersville Tire and Diesel
Kernersville, NC
01.2021 - Current
- Provided accurate parts identification and recommendations to customers.
- Assisted in managing inventory levels and maintaining stock organization.
- Processed customer orders efficiently using point-of-sale systems.
- Responded to customer inquiries, ensuring high-quality service and support.
- Collaborated with technicians to ensure timely availability of necessary parts.
- Conducted regular audits of inventory accuracy to reduce discrepancies.
- Trained new staff on best practices for parts management and customer service.
- Implemented process improvements that enhanced workflow efficiency in the parts department.
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
- Created detailed reports on inventory levels, movement trends, and potential discrepancies for review by upper management as needed.
Automotive Detailer
Kernersville Tire and Diesel
Kernersville, NC
06.2019 - 01.2021
- Performed thorough vehicle cleaning, including interior and exterior detailing.
- Utilized specialized equipment for paint correction and surface restoration.
- Applied protective coatings to enhance vehicle appearance and durability.
- Ensured compliance with safety and quality standards during detailing processes.
- Assisted team members in training on best practices for automotive detailing.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Washed cars and trucks daily for auto dealership.
Manager
Autobell Car Wash Inc
Greensboro, NC
01.2017 - 05.2019
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored team members on operational procedures and customer service standards.
- Implemented process improvements that enhanced overall efficiency and reduced service time.
- Monitored staff performance, providing feedback to maintain high operational standards.
- Coordinated inventory management, ensuring adequate supply levels for seamless operations.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Conducted regular safety audits to maintain compliance with health regulations and enhance workplace safety.
- Managed and motivated employees to be productive and engaged in work.
Education
High School Diploma -
Ragsdale High School
Greensboro, NC06.2018
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Service recommendations
- Team player mentality
Timeline
Service Advisor
Kernersville Tire and Diesel
08.2023 - Current
Parts Advisor
Kernersville Tire and Diesel
01.2021 - Current
Automotive Detailer
Kernersville Tire and Diesel
06.2019 - 01.2021
Manager
Autobell Car Wash Inc
01.2017 - 05.2019
High School Diploma -
Ragsdale High School