Joshua Sena
Palm Coast,FL
Summary
Dynamic General Manager with a proven track record at Panda Express, excelling in operations management and team building. Enhanced customer satisfaction through strategic initiatives and effective problem resolution. Skilled in inventory management, driving operational improvements that resulted in increased efficiency and guest engagement. Passionate about fostering high-performing teams.
Customer-oriented General Manager with 14+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Panda Express
11.2021 - 05.2026
- Oversaw daily operations, ensuring adherence to company standards and policies.
- Developed and implemented strategies to enhance customer service and satisfaction.
- Managed staff recruitment, training, and performance evaluations to build a high-performing team.
- Analyzed sales data to identify trends and drive operational improvements.
Assistant Store Manager
Tijuana Flats
04.2012 - 01.2019
- Supervised daily operations to ensure compliance with company standards and policies.
- Trained and mentored team members on customer service best practices and operational procedures.
- Managed inventory levels, conducted stock counts, and coordinated product ordering processes.
- Implemented promotional strategies to enhance customer engagement and drive sales growth.
FOH Manager
Houligans
01.2019 - 11.2021
- Supervised daily front-of-house operations to ensure exceptional guest experiences.
- Trained and mentored staff on service standards and operational procedures.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated special events, enhancing customer engagement and satisfaction rates.
Education
High School Diploma -
Broward College
Fort Lauderdale, FLSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Inventory management
Accomplishments
#1 RC% in 2025 for all Panda Express Florida Locations
#2 CP% in 2025 for all Panda Express Florida Locations
Certification
Management Food Safety Servsafe
Timeline
General Manager
Panda Express
11.2021 - 05.2026
FOH Manager
Houligans
01.2019 - 11.2021
Assistant Store Manager
Tijuana Flats
04.2012 - 01.2019
High School Diploma -
Broward College