Joshua Sermons
Spring Hill,FL
Summary
Seasoned professional with 15+ years of leadership experience in warehousing/logistics industry. Skilled in designing and implementing comprehensive operational management strategies to drive efficiency and productivity. Demonstrated ability to take on increasing levels of responsibility throughout career. Ready to take the next step and contribute expertise to a new challenge.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
nGROUP Performance Partners
01.2019 - Current
- Spearheaded operational improvements, driving efficiency and performance across multiple projects; promoted from Implementation Supervisor due to exemplary leadership and operational acumen
- Developed and maintained key client relationships, ensuring alignment of operational strategies with client needs for enhanced satisfaction and retention
- Implemented robust safety and security protocols as the Safety/Security Manager, significantly reducing incidents and aligning with best practices in asset protection and risk management.
Self-Employed, Medical Recovery
01.2014 - 01.2019
- Managed a period of medical recovery with a focus on personal development and preparation for future professional opportunities.
Private Military Contractor
US Department of State
01.2011 - 01.2014
- Provided expert guidance and training in pre-incident indicators, access control, firearms, hand to hand, communications and site security management under the Global Antiterrorism Assistance program
- Developed and led security operations for mobile security and dignitary protection, enhancing safety protocols for US embassies abroad.
Law Enforcement Professional
Bushnell Police Department
01.2000 - 01.2011
- Advanced through roles from Patrol Officer to Sergeant, assuming increased responsibilities including team leadership as a Special Response Team Commander and K-9 Handler
- Trained and led a team of 12 officers, focusing on high liability operations and incident command, culminating in recognized improvements in team performance and operational readiness.
Education
High School Diploma -
Tampa Catholic High School
Tampa, FL01.1992
Skills
- Operations Management
- Productivity Improvement
- KPI reporting
- Strategic Planning
- Procedure optimization
- Operational Excellence
- Cost Reduction
- Facility Management
- Workforce Planning
- Employee Coaching
- KPI Tracking
- Distribution Management
- Safety Management
- Standard Operating Procedures
- Logistics Management
- Hiring and Onboarding
- Process Improvements
- Cost Control
- Performance Evaluations
- Staff hiring
- Operations Oversight
- Customer Relations
- Performance Improvement
- Team Leadership
- Relationship Building
- Delegation
- Employee Motivation
- Teamwork and Collaboration
- Goal Setting
- Inventory Management
- Delegating Work
- Employee Relations
- Administrative Management
- Training Management
- Effective leader
- Staff training/development
- Decision-Making
- Performance Evaluation and Monitoring
- Sound Judgment
- Department Oversight
Certification
- Operational Risk Management
- Risk Management Framework for Risk Leaders
- Security Management
- Florida Incident Command System (ICS)
- The Reid Technique of Interviewing and Interrogation for Investigators
- The Reid Technique for Pre-Employment Interviewing Strategies
Timeline
Senior Operations Manager
nGROUP Performance Partners
01.2019 - Current
Self-Employed, Medical Recovery
01.2014 - 01.2019
Private Military Contractor
US Department of State
01.2011 - 01.2014
Law Enforcement Professional
Bushnell Police Department
01.2000 - 01.2011
High School Diploma -
Tampa Catholic High School
- Operational Risk Management
- Risk Management Framework for Risk Leaders
- Security Management
- Florida Incident Command System (ICS)
- The Reid Technique of Interviewing and Interrogation for Investigators
- The Reid Technique for Pre-Employment Interviewing Strategies
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